File Clerk

Job DescriptionJob Description

We are offering a contract to hire employment opportunity for Member Services Representative in Carmel, Indiana. This role involves a combination of data management, customer service, and administrative tasks, making it suitable for individuals with strong organizational skills and attention to detail.

Responsibilities:

• Respond to and process inbound calls, demonstrating effective communication and customer service skills.

• Handle approximately 30-40 claims per day, prioritizing speed and accuracy.

• Utilize MS Word and MS Excel to maintain and update customer credit records.

• Perform data entry tasks swiftly, with a focus on accuracy and efficiency.

• Cope with interruptions and adapt to changing priorities in a fast-paced work environment.

• Conduct filing and copying tasks, demonstrating basic office skills.

• Use email effectively to communicate with customers and team members.

• Monitor customer accounts and take appropriate action based on account status.

• Manage and resolve customer inquiries, ensuring a high level of customer satisfaction.

• Maintain a high level of productivity, aiming for a keying speed of 6,000 - 8,000 kph.

• Proficiency in MS Word and MS Excel
• Comprehensive knowledge of basic office skills
• Strong customer service skills
• Ability to type at a speed of 6,000 - 8,000 kph
• Experience with copying machines
• Comfortable with email communication
• Prior experience in filing and maintaining records
• Familiarity with the health insurance industry
• Attention to detail and high level of accuracy
• Excellent organizational skills
• Ability to handle confidential information responsibly
• Capable of working independently and as part of a team
• Strong verbal and written communication skills
• Ability to multitask and prioritize workload
• High school diploma or equivalent required
• Previous experience in a similar role would be an advantage.

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