Client Care Specialist

3 months ago

BalaCynwyd, United States Aveanna Healthcare Full time
Job DescriptionJob Description

Entry Level Management position

Aveanna is looking for a passionate, empathetic, motivated, and COMMITTED individual to join a team that is impacting the lives of families in our community each day. This is an incredible, entry-level opportunity offering amazing growth potential Jump start your career, learn a lot, and most importantly help our clients every single day  

Position Overview

The Client Service Supervisor is responsible for scheduling caregivers to meet patient needs while minimizing the number of unstaffed shifts. This role takes the lead in reactivating engagement among caregivers who have not been actively working. Responsible for collaborating with the clinical team, operations, area, and location leadership in performance management of the field staff.

Essential Job Functions:

 

Scheduling and Shift Management:

  • Develop and maintain caregiver schedules to ensure proper coverage for all shifts.
  • Careful planning and monitoring of schedules to avoid unnecessary overtime.
  • Manage changes to the schedule, including shift swaps and time-off requests.
  • Develop and implement strategies to retain highly valued caregivers.
  • Collaborate with clinical team to ensure that caregivers are appropriately matched with patients based on the specific needs and care requirements.
  • Review and validate employee work schedules and shifts to ensure accuracy in time and attendance records.
  • Monitor and analyze Electronic Visit Verification (EVV) data to ensure adherence to regulatory requirements and company standards.
  • Maintain strict oversight of payroll expenses to ensure alignment with budgetary constraints and overall financial objectives.
  • Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations.
  • Address any scheduling conflicts or issues that may arise.

 

Payroll Processing:

  • Efficiently manage end-to-end payroll processing, ensuring accurate, and timely disbursement of compensation and incentive payments.
  • Address and resolve payroll-related inquiries from employees, providing excellent customer service and ensuring a smooth resolution of discrepancies or concerns.
  • Secure the timely and accurate processing of payroll for the field team.

 

Communication:

  • Serve as a point of contact for caregivers and families regarding scheduling matters.
  • Communicate changes in schedules and updates to caregivers and families.
  • Implement initiatives aimed at revitalizing relationships with inactive caregivers, encouraging their return to the workforce.
  • Collaborate with different departments to ensure effective communication regarding staffing needs.
  • Delivery of exceptional customer service to ensure the highest levels of patient satisfaction.

 

Staffing Analysis:

  • Consistently monitor and analyze staffing levels, adjusting schedules based on workload and demand.
  • Assess and review field staff scheduling and opportunities to maximize caregiver availability.
  • Anticipate and plan for peak times or increased staffing staffing requirements.
  • Collaborate with the Recruiting Team to address staffing challenges and find solutions.

 

Compliance and Regulations:

  • Coordinate patient schedules to accommodate caregivers' active certification and licensing status, ensuring adherence to regulatory standards.
  • Monitor and provide additional support with locations’ ongoing caregiver licensure and certificate compliance, ensuring timely renewals and periodic compliance checks.
  • Ensure compliance with labor laws, regulations, and organizational policies related to scheduling and staffing.
  • Ensure ongoing compliance with caregiver licensure and certificates, preventing expiration through timely renewals and compliance checks.
  • Stay informed regarding changes in labor laws affecting scheduling practices.

 

Staff Availability and Preferences:

  • Maintain records of staff availability, preferences, and any limitations on work hours.
  • Consider individual employee preferences when creating schedules to enhance job satisfaction.

 

Training and Orientation:

  • Provide training and orientation to new staff regarding scheduling policies and procedures.
  • Educate caregivers on the use of scheduling tools and systems.

 

Data Management:

  • Keep accurate and up-to-date records of staff schedules, attendance, and time-off requests.
  • Generate reports on staffing metrics and trends for analysis.
  • Optimize staffing levels to improve financial return.

 

Continuous Improvement:

  • Identify opportunities for process improvement in scheduling and staffing coordination.
  • Implement best practices to enhance efficiency and employee satisfaction.

 

Requirements:

  • High School Diploma or GED
  • Must be able to participate in an on-call rotation schedule, providing support for patients and families after normal business hours.
  • Proficient in Microsoft Office applications

Preferences:

  • Bachelor’s Degree
  • Six (6) months previous agency staffing experience
  • One (1) year previous office work experience a plus
  • Healthcare experience a plus
  • Bilingual

 

Other Skills/Abilities:

  • Must always adhere to confidentiality standards and professional boundaries
  • Ability to remain calm and professional in stressful situations
  • Ability to multi-task
  • Attention to detail
  • Time Management
  • Effective problem-solving and conflict resolution skills
  • Excellent organization and communication skills
  • Quick-thinking and astute decision-making skills

Physical Requirements:

  • Must be able to speak, write, read and understand English.
  • Occasional lifting, carrying, pushing and pulling of 25 pounds
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
  • Ability to climb stairs
  • Must have visual and hearing acuity

Environment:

  • Performs duties in an office environment with occasional field visits during agency operating hours
  • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Vaccine Requirements:

  • As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Notice for Job Applicants Residing in California

  • Client Care Specialist

    2 weeks ago

    Bala Cynwyd, United States Aveanna Healthcare LLC Full time

    The Client Service Supervisor is responsible for scheduling caregivers to meet patient needs while minimizing the number of unstaffed shifts. This role takes the lead in reactivating engagement among caregivers who have not been actively working. Res Specialist, Staffing, Client, Processing, Operations, Caregiver, Healthcare

  • Client Care Coordinator

    1 week ago

    Bala-Cynwyd, United States Euphoric Home Care Services LLC Full time

    Euphoric Home Care Services LLCWe take pride in providing compassionate and tailored care to our clients, empowering them to live independently and safely in their own homes. Our commitment to excellence has earned us a reputation as a trusted partner in home care, and we're now seeking a Personal Support Assistant to join our team.About the...

  • Personal Care Specialist

    1 week ago

    Bala-Cynwyd, United States Euphoric Home Care Services LLC Full time

    Job OverviewEuphoric Home Care Services LLC is seeking a compassionate and skilled Personal Care Specialist to join our team. As a key member of our care team, you will be responsible for providing exceptional personal care services to our clients.

  • Client Care Specialist

    3 months ago

    Bala Cynwyd, United States Aveanna Healthcare Full time

    Entry Level Management positionAveanna is looking for a passionate, empathetic, motivated, and COMMITTED individual to join a team that is impacting the lives of families in our community each day. This is an incredible, entry-level opportunity offering amazing growth potential! Jump start your career, learn a lot, and most importantly help our clients every...

  • Client Care Specialist

    2 months ago

    Bala Cynwyd, United States Aveanna Healthcare LLC Full time

    Entry Level Management position Aveanna is looking for a passionate, empathetic, motivated, and COMMITTED individual to join a team that is impacting the lives of families in our community each day. This is an incredible, entry-level opportunity offering amazing growth potential! Jump start your career, learn a lot, and most importantly help our clients...

  • Personal Care Specialist in Philadelphia

    2 weeks ago

    Bala-Cynwyd, Pennsylvania, United States HomeCentris Healthcare Full time

    New Year, New CareerAs a Personal Care Specialist with HomeCentris Healthcare in the Mid-Atlantic Region, you will be part of the fastest growing homecare agency.We have immediate openings for qualified, compassionate & dedicated caregivers, for our Personal Care division. Benefits include competitive wages ($15-$18/hour), PTO (Maryland Caregivers only),...

  • Pediatric Home Health Nurse Specialist

    1 month ago

    Bala Cynwyd, United States Care Options For Kids Full time

    About the RoleCare Options for Kids is a leading pediatric home healthcare provider, committed to delivering specialized care to children and their families. As a Pediatric Home Health Nurse Specialist, you will be part of our dedicated team, working closely with clients and their loved ones to provide personalized care and support.BenefitsCompetitive...

  • Physical Therapist

    4 weeks ago

    Bala-Cynwyd, Pennsylvania, United States BAYADA Home Health Care Full time

    Company OverviewBAYADA Home Health Care is a leading provider of home health care services, dedicated to delivering high-quality patient care and support.Job SummaryWe are seeking an experienced Physical Therapist to join our team in Bala Cynwyd, Pennsylvania. As a Physical Therapist with BAYADA, you will have the opportunity to make a meaningful difference...

  • Client Liaison Specialist

    1 week ago

    Bala-Cynwyd, United States MassMutual Greater Philadelphia Full time

    Job OverviewThe Client Service Associate will work in a hybrid/remote setting, supporting a senior financial advisor with various aspects of practice management. This position requires 24-30 hours of work per week and offers opportunities for career growth and expanding duties and responsibilities within the role.Key ResponsibilitiesConduct email marketing...

  • Per Diem Fitness Specialist

    1 month ago

    Bala-Cynwyd, United States BAYADA Home Health Care Full time

    Job DescriptionJob DescriptionBAYADA Home Health Care is currently seeking an experienced Per Diem Fitness Specialist to lead scheduled exercise classes designed to develop and maintain positive fitness levels for residents in a Senior Living Community (Assisted Living Facilities and Independent Living Facilities) in the Bala Cynwyd, PA area. As a member of...

  • Per Diem Fitness Specialist

    1 month ago

    Bala Cynwyd, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is currently seeking an experienced Per Diem Fitness Specialist to lead scheduled exercise classes designed to develop and maintain positive fitness levels for residents in a Senior Living Community (Assisted Living Facilities and Independent Living Facilities) in the Bala Cynwyd, PA area . As a member of our Senior Living Team, you...

  • Client Support Representative

    3 weeks ago

    Bala Cynwyd, United States RPI Philadelphia Full time

    Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...

  • Nurse Care Specialist

    3 weeks ago

    Bala Cynwyd, United States Supplemental Health Care Full time

    At Supplemental Health Care, we believe that caring for others is a noble calling. As a Home Health RN, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.Salary InformationWe offer a competitive salary package that includes a weekly stipend based on your experience and location. The estimated annual...

  • Home Care Nursing Assistant Wanted

    2 weeks ago

    Bala-Cynwyd, Pennsylvania, United States Clementine Home Care Full time

    Are you a caring and compassionate individual looking for a rewarding career in home care? Do you have excellent communication and interpersonal skills? Look no further than Clementine Home Care!**Job Overview:**We are seeking a Certified Nurse Aide (CNA) to join our team of dedicated caregivers. As a CNA with Clementine Home Care, you will have the...

  • Senior Fitness Instructor for Assisted Living

    1 month ago

    Bala Cynwyd, United States BAYADA Home Health Care Full time

    About Us: BAYADA Home Health Care is a leading provider of home health care services, committed to delivering high-quality care to our clients.Salary: $40,000 - $60,000 per year, depending on experience.Job Description: As a Per Diem Fitness Specialist, you will lead scheduled group exercise classes for residents in Senior Living Communities. You will design...

  • Care Options For Kids | Care Options For Kids | Pediatric Licensed Practical Nurse

    3 weeks ago

    bala-cynwyd, United States Care Options For Kids Full time

    About the Role At Preferred Home Health Care & Nursing Services, a Care Options for Kids company, we provide 1:1 care in the home, and we do things a little differently. There's no revolving door of patients or hospital setting chaos blinking call lights, scurrying doctors, and wards bursting at the seams. Instead, you work with self-sufficient autonomy,...

  • Care Options For Kids | Care Options For Kids | Pediatric Licensed Practical Nurse

    3 weeks ago

    bala-cynwyd, United States Care Options For Kids Full time

    About the Role At Preferred Home Health Care & Nursing Services, a Care Options for Kids company, we provide 1:1 care in the home, and we do things a little differently. There's no revolving door of patients or hospital setting chaosblinking call lights, scurrying doctors, and wards bursting at the seams. Instead, you work with self-sufficient autonomy,...

  • Customer Support Specialist

    1 week ago

    Bala-Cynwyd, Pennsylvania, United States The Anxiety and Agoraphobia Treatment Center Full time

    Job Title: Customer Support SpecialistAbout the PositionWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at The Anxiety and Agoraphobia Treatment Center. This role will be responsible for providing exceptional support to clients and visitors.Key Responsibilities:Greet clients and visitors, ensuring a positive...

  • Nursing Care Specialist

    2 weeks ago

    Bala Cynwyd, United States Compunnel Full time

    Job Title: Registered NurseAbout the Role:We are seeking a skilled Registered Nurse to join our team as a Home Care professional. As a key member of our healthcare team, you will provide personalized nursing care to clients within their homes, adhering to care plans and community health standards.Key Responsibilities:Deliver high-quality patient care by...

  • Home Health Therapist Specialist

    3 weeks ago

    Bala-Cynwyd, Pennsylvania, United States BAYADA Home Health Care Full time

    Job SummaryWe are seeking an experienced Physical Therapist to join our team in Bala Cynwyd, Pennsylvania. The ideal candidate will have a strong background in home health care and be passionate about delivering exceptional patient outcomes.About the RolePerform home visits to clients in designated geographic territories.Develop and implement individualized...