Senior UX Researcher

2 weeks ago

Fort Worth, United States Robert Half Full time

Job DescriptionJob DescriptionTop 3 to 5 skillsets / years of experience: Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience (5+ years) Create research strategies that help define and work toward product portfolio objectives and key results (5+ years) Use analytical tools (Adobe Analytics, Quantum Metric) to gather data insights that aid and supplement portfolio research strategies (5+ years) Surrounding team/key projects Manage Res redesign ACE Homepage redesign Why you'll enjoy this position: - The company is revolutionizing how they deliver software solutions. The User Experience (UX) team is part of the Digital Platform group and the broader Information Technology department. They operate within a Portfolio and Product-driven culture and seek an experienced UX researcher to lead research efforts for product portfolios. - This role involves working with a diverse UX team that oversees the design and user experience for both customer and employee-facing applications. You'll collaborate with cross-functional teams, influencing design decisions by taking ownership of research projects from the discovery phase to development. - The ideal candidate will be passionate about advocating for the user, dedicated to creating intuitive products, and eager to mentor others, including designers and entry level researchers, to enhance the experience of users. - You’ll play multiple roles (mentor, strategist, collaborator, etc.), applying your expertise in user testing, research best practices, and advanced qualitative and quantitative methods to create a comprehensive view of the user journey.   What you’ll be responsible for: - Work closely with product owners and stakeholders to understand business challenges while championing the user experience. - Develop research strategies aimed at meeting product portfolio goals and key objectives. - Implement and conduct both quantitative and qualitative UX research methods such as heuristic evaluations, surveys, usability testing, competitive analysis, and user interviews to assess the usability and effectiveness of designs and concepts. - Present research findings and actionable insights effectively to various levels within the organization. - Utilize data analytics tools (such as Adobe Analytics or Quantum Metric) to gather insights that will enhance the understanding of user experiences. - Own and update customer journey maps and service blueprints, helping teams understand user pain points and fostering a customer-centric mindsets   Minimum qualifications and experience required: - A degree in a related field such as Human-Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, or Psychology. - At least five years of experience in applied UX research in large or matrixed organizations. - Strong expertise in user-centered design, qualitative and quantitative research methods, and data analysis. - Proficiency in remote testing platforms (e.g., UserZoom, UserTesting) and familiarity with design tools (e.g., Figma, Sketch). - Excellent written and verbal communication skills with the ability to collaborate effectively across teams and rolesPreferred qualifications: - A graduate degree in a related field. - More than seven years of experience in UX research within a product-based environment. - Background in the aviation industry or working with unionized workforces. - Experience with scaling research practices and creating repositories for insights. - Familiarity with AI and its application to UX research. - Strong organizational skills and the ability to structure flows and wireframes for complex applications.

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