Customer Service Reps
7 days ago
We are seeking a Customer Service Reps to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Customer Interaction & Support:
- Respond promptly to customer inquiries related to orders, quotes, and status updates.
- Act as the liaison between customers, Sales, and Engineering teams.
Order Management:
- Enter and acknowledge customer orders in the planning system.
- Ensure order details are accurate and processed in a timely manner.
Quotations & Inquiries:
- Collaborate with Sales and Engineering teams to deliver timely and accurate quotes.
- Manage and prioritize inquiries from potential new customers.
CRM System Management:
- Maintain and update customer and opportunity data within the CRM system.
Sales Support:
- Assist sales channels in obtaining new customers and managing lead inquiries.
Qualifications:
Experience:
- Customer-facing roles, preferably in B2B environments.
Skills:
- Exceptional verbal and written English communication.
- Strong organizational and analytical capabilities.
Technology Proficiency:
- Competent with MS Office and CRM systems.
Personality Traits:
- Initiative-taking and assertive with the ability to work independently.
- Understanding of internal customer advocacy.
#SS
Company DescriptionMicro Tech Staffing Group has been a leader in technical staffing across New England and the eastern seaboard for over 30 years. With offices in Massachusetts, New Hampshire, Rhode Island, Connecticut, Maine, Virginia, North Carolina, and Georgia, Micro Tech Staffing Group places an average of 2,000 highly-skilled employees daily.Company DescriptionMicro Tech Staffing Group has been a leader in technical staffing across New England and the eastern seaboard for over 30 years. With offices in Massachusetts, New Hampshire, Rhode Island, Connecticut, Maine, Virginia, North Carolina, and Georgia, Micro Tech Staffing Group places an average of 2,000 highly-skilled employees daily.-
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