Restaurant Server

6 days ago

Norfolk, United States Atrium Hospitality Full time
Job DescriptionJob Description

Hotel: 

Norfolk Sheraton 777 Waterside DriveNorfolk, VA 23510 Restaurant Server Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Profile: 

Telecommute: No 

Bonus Eligible: No 

Direct Reports: No 

Reports To: Executive Chef, Banquet Manager or All Purpose Manager 

Equipment: Uniform 

Primary Purpose: 
The primary purpose of the Restaurant Server is to provide guests with an excellent restaurant experience.

Work Performed: 

The Restaurant Server will be tasked with the following duties, responsibilities, and assignments: 

  • Schedule dining reservations and arrange parties or special services;    

  • Ensure prompt and courteous service to guests;  

  • Answer telephone calls and process phone orders;  

  • Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items;  

  • Take food and beverage orders, relay orders to kitchen, and serve food to guests;  

  • Coordinate amenity delivery request in connection with the kitchen department;  

  • Monitors tables in assigned section ensuring all guests are served; 

  • Address guest complaints;   

  • Collect and process guest payments;   

  • Totals receipts at end of shift to verify sales and clear cash register;   

  • Ensures tips are reported properly for tax processing; 

  • Clear dirty table settings and prepare table for resetting;   

  • Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments; 

  • Inspect dining room serving stations for neatness and cleanliness;  

  • Assist service staff as necessary to service guests in a timely manner; 

  • Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and 

  • Any and all other work as required to complete the primary purpose of the position. 

Qualifications: 

Preferred Prior Experience: 

Six (6) months of previous customer service, restaurant and/or cashier experience  

Preferred Education: 

High school diploma or equivalent  

Required Licenses/ Certification: 

Food Safety Training certified or become certified within first 60 days of employment.    

Alcohol Awareness certified or become certified within first 60 days of employment   

Preferred Technology: 

Previous experience with Micros operating system  

Physical: 

Able to lift a minimum of 50lbs 

Able to bend and squat repeatedly 

Able to walk and stand for duration of scheduled shift  

Other: 

Flexible to work day, early morning, evening, weekend and holiday shifts 

____________

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate ‘Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

_______

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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