Receptionist

5 days ago


Midland, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Receptionist in Midland, Texas. This role will be essential in our organization, providing vital support through handling phone calls, managing schedules, and maintaining a high level of customer service.

Responsibilities:

• Operate a multi-line phone system, ensuring all incoming calls are answered promptly and directed to the appropriate department
• Provide excellent customer service, addressing customer inquiries and issues in a detail oriented and timely manner
• Perform data entry tasks with high accuracy, updating and maintaining customer records in our database
• Manage email correspondence, responding to queries and forwarding messages as necessary
• Utilize interpersonal skills to communicate effectively with both team members and clients
• Use Microsoft Excel, Word, and Outlook to perform various administrative tasks
• Keep files organized, ensuring all documents are filed correctly and can be retrieved easily
• Schedule appointments, coordinating between different parties to find suitable times
• Monitor customer accounts, identifying any discrepancies and taking appropriate action when necessary.• Minimum of 1 year experience in a receptionist role or similar
• Proficiency in answering a multi-line phone system
• Strong customer service skills, with an ability to handle queries and resolve issues effectively
• Experience in data entry with a high level of accuracy
• Comfortable with email correspondence, demonstrating detail oriented written communication skills
• Excellent interpersonal skills, able to interact with staff and clients in a friendly and respectful manner
• Proficiency in Microsoft Excel, Outlook, and Word, capable of using these tools efficiently for various tasks
• Experience in organizing files and maintaining a tidy and efficient work space
• Ability to schedule appointments and manage calendars, ensuring no clashes or over-bookings.
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