Customer Service Representative

1 month ago

Canton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative in Canton, Ohio. This role is central to our operations and requires a candidate well-versed in customer service and data management. As part of our team, you will be handling customer inquiries, maintaining customer records, and processing applications, among other responsibilities, in a dynamic work environment.

Responsibilities:

• Maintain and update customer records with accuracy and timeliness, capturing essential details from customer interactions.
• Assist in the preparation and verification of order entries and invoices, ensuring communication is clear and efficient within the team.
• Handle troubleshooting issues and liaise with relevant departments to ensure seamless customer service.
• Utilize tools like Microsoft Excel for data entry, updating information, and generating reports.
• Address customer queries about billing information promptly and professionally, taking necessary steps to uphold the positive image of the company.
• Collaborate with the sales team to support sales efforts, participate in meetings, and contribute to sales strategy discussions.
• Maintain an organized and updated database in collaboration with the Sales team.
• Address billing queries and ensure they are handled effectively.
• Take on additional duties as assigned, demonstrating adaptability and commitment to the role.• Proficient in answering inbound calls and handling inbound outbound calls in a professional manner
• Proven experience in call center customer service
• Ability to provide superior customer service, including problem-solving and conflict resolution
• Skilled in data entry tasks, with high accuracy and attention to detail
• Excellent written communication skills for email correspondence
• Experience with order entry processes and systems
• Proficient in Microsoft Excel, including creating spreadsheets and using formulas
• Able to manage multiple tasks, prioritize effectively, and meet deadlines
• Strong interpersonal skills with the ability to work well in a team environment
• High school diploma or equivalent required
• Previous experience in a customer service role preferred
• Fluent in English, both written and spoken

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