Customer Service Representative

1 month ago

Sanford, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Customer Service Representative based in Sanford, Florida. The chosen candidate will be a part of a dynamic team and will primarily handle customer inquiries, process applications, and maintain customer records. This role is a short-term contract position with a focus on strengthening our customer service function and enhancing the overall customer experience in our industry.


Responsibilities:


• Serve as the initial point of contact for customers, addressing their inquiries and concerns in a Call Centre environment

• Handle and process customer calls efficiently and professionally

• Establish and manage customer accounts, ensuring all necessary information is accurate and up-to-date

• Collaborate effectively with team members to meet call center objectives and improve customer service

• Utilize company systems to gather information, provide information, and update customer records

• Resolve complex customer issues by engaging the appropriate departments and personnel within the organization

• Support other service lines when required and complete cross-training with other departments such as Operations, Sales, and Billing

• Efficiently manage customer complaints and service requests, escalating complex issues to the appropriate level when necessary.

• Minimum of 1 year of experience in a customer service role or equivalent.

• Proficient in answering inbound calls and managing inbound/outbound calls for up to about 75 - 100 calls a day.

• Experience in a call center customer service environment is desirable.

• Ability to perform data entry tasks with high level of accuracy.

• Capable of handling email correspondence professionally and in a timely manner.

• Proficiency in Microsoft Excel and Microsoft Word is required.

• Experience with order entry processes and systems.

• Capable of scheduling appointments effectively.

• Strong customer service skills and ability to solve problems.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage stress effectively.

• High school diploma or equivalent is required. Higher education is a plus.

• Must have legal right to work in the country of employment.

• Willingness to undergo a background check in compliance with local laws and regulations.

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