Kitchen Technician

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Kitchen Technician

Pay Rate-$39.50/ Hourly

Shift-Wednesday-Saturday, 7:00pm-5:30am

Factor_ a brand of HelloFresh is seeking a Kitchen Technician.  As a Kitchen Technician, you will work with the maintenance team to maintain and repair commercial and industrial cooking and food processing equipment to support operations uptime and improve reliability of our systems.  This role is the resident expert in mechanical, electrical and/or kitchen equipment systems.

You will..

• Lead and educate compliance with all safety, food safety, and security standards. 
• Perform preventive maintenance and routine inspections on assigned ovens, brasiers, grills, formers, mixers, and ancillary equipment as needed. 
• Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in mechanical, electrical, and hot side equipment.
• Lead root cause analysis of major downtime events.
• Act as a network resource for technical issues and lead network-wide root cause analysis.
• Develop maintenance personnel knowledge on intermediate to advanced troubleshooting and repair techniques for commercial/industrial cooking equipment.
• Audit maintenance personnel work and provide feedback to improve performance and quality.
• Audit vendor work to provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.
• Perform building project work as assigned.

You have..

• 4-6 years of experience with commercial/industrial cooking and processing equipment, including mechanical and electrical operations and/or small-system refrigeration repair and maintenance.
• Advanced understanding of machinery and equipment.
• Basic computer skills.
• Ability to read and understand drawings, schematics and diagrams.
• Experience with repairs and maintenance of different types of cooking/processing equipment to include combi ovens, gas and electric grills and cooking vessels, handheld and stand mixers, forming and packaging equipment, automated conveyance, metal detectors, and other types of commercial/industrial kitchen equipment.
• Ability to troubleshoot, diagnose, and repair low voltage controls, safety circuits, motors, heating elements, burners, blowers, heat exchangers, etc.
• Expertise with gas valve troubleshooting.
• Fire suppression safety training.
• Experience working with inputs, outputs, and PLC logic systems and ability to troubleshoot these systems.
• Ability to travel as necessary (up to 10%) for business purposes. 
• Excellent follow through, judgment, and common sense. "Make it happen" attitude.
• Mechatronics associates degree or equivalent is preferred but not required.

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#factor

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com