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IT Systems Analyst
2 months ago
Responsibilities:
• Offer assistance and solutions for issues related to computer systems, software, and hardware
• Identify and resolve technical problems, and if necessary, forward them to the appropriate team members for further action
• Understand and meet the technical requirements of end-users through open-ended questions
• Set up, configure, and update computer hardware and software to ensure optimal performance
• Manage user credentials by resetting passwords and access permissions for various applications and systems
• Assist users with technical issues at their locations or through remote connections
• Work with external service providers to address IT needs as directed by management
• Order, inventory, and maintain supplies to support IT operations
• Identify recurring problems, report them to management, and work towards effective solutions
• Monitor the progress of support requests and ensure timely resolution
• Provide technical guidance for business activities, such as reporting, software navigation, and device configuration.• Possess at least 1 year of experience as an IT Systems Analyst or in a similar role.
• Demonstrable knowledge and experience in Computer Hardware.
• Proficiency in Database Management and Active Directory.
• Experience in Configuration Management.
• Proficiency in Microsoft applications and Microsoft Windows.
• Experience with WMS System is advantageous.
• Must have experience in Desktop Support and providing Technical Support.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to work collaboratively with IT team and other departments.
• Good communication skills, both verbal and written.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Must be authorized to legally work in the location of the job without any sponsorship requirements.
