Program Manager

2 months ago


San Jose, United States TEKsystems Full time
Job DescriptionJob Description

3223408

12 Month Contract

US Citizens or GC Holders

Top Three Skills:

1) Experience as a Program Manager leading a global call center apps roll out
2) Experience working with call center applications technology (preferably Genesys and LivePerson messaging)
3) Ability to influence 

Job Description: Routes to Support Program Manager
a. Program Types: Rollout new call centers, Drive End-to-End Readiness for Messaging (Automated and Agent-Driven), Drive End-to-End Readiness for CTI Functionality (Micro-Apps, CTI setups)
b. Technical Awareness: Genesys CTI, LivePerson Messaging
c. Stakeholder Experience: Customer Experience (Support)

Must Haves
i. Program Management Experience
ii. Stakeholder Management Experience (Communications Capabilities)
iii. Customer Experience experience (Call Center IT Projects)

Nice to Have
i. Technical awareness above
ii. Sales Call Center experience 


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