Administrative Technician

6 days ago


Newport News, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for an Administrative Technician in the Non-Profit sector, located in Newport News, Virginia. The role will involve various administrative and customer service tasks, with a focus on document processing and management.

Responsibilities:

• Handle the scanning of paper documents, ensuring they are made accessible promptly for staff handling benefit programs cases.
• Prepare received verifications and documentation for scanning, primarily those received via email.
• Utilize strong computer skills to maintain efficient workflow and data management.
• Provide excellent customer service, addressing and resolving customer inquiries as needed.
• Monitor customer accounts and take appropriate actions based on account status.
• Employ basic office skills to assist customers and maintain an organized work environment.
• Manage inbound calls, proficiently handling a multi-line phone system.
• Utilize Microsoft Word and other administrative office tools to ensure smooth operations.• At least 1 year of experience in an administrative role
• Proficiency in basic office skills including filing, data entry, and record keeping
• Demonstrated ability to assist customers in a detail oriented and courteous manner
• Experience in answering inbound calls, preferably in a high-volume environment
• Familiarity with answering multi-line phone systems
• Prior work experience in an administrative office, preferably within the non-profit sector
• Proficiency in Microsoft Word and other Microsoft Office applications
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize work effectively
• High school diploma or equivalent; college degree preferred.

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