IT Field Services Technician 1

4 months ago

Flagstaff, United States Northern Arizona Healthcare Corporation Full time
Job DescriptionJob Description

Overview

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset management and adherence to departmental and system policy directives while maintaining the highest level of data security.


Responsibilities

Essential Job Functions
Mitigates issues by updating, modifying, re-installing or removing software/hardware.

Implements effective, appropriate and standard solutions.

Troubleshoots and problem solves in a logical manner.

Provides resolution using Incident and Request processes, in line with ITSM Guidelines.

Knowledge of Healthcare operations, departments and Service Management software enabling proficient ability to triage tickets.

Performs hardware device or system analysis to diagnose any issues or identify sources of performance degradation.

Demonstrates knowledge of ITIL methodology and experience of work within an ITIL framework.

Monitors, evaluates, prioritizes and works with IT peers, leaders and stakeholders in the use of Information Technology systems and equipment to maximize benefits in meeting the Information Technology goals and vision of NAH.

Responds to incident tickets in accordance with SLA guidelines.

Utilizes understanding of hospital inpatient, clinic outpatient operations and/or systems to provide support for the product lines he/she is responsible for.

Demonstrates knowledge of enterprise hardware and software and the ability to operate a computer and peripheral equipment to support all NAH IT Infrastructure and systems.

Diagnoses and troubleshoots issues while providing technical, clinical, and business resolutions.

Responsible for special functions and duties as directed by senior FS Technicians or management.

Demonstrates knowledge of IT Security policies and guidelines; responsible for updates to security configuration changes on supported systems to promote compliance to include appropriate audit trail.

Responsible for fulfilling end user requests and resolving issues on computing devices.

Other duties as assigned.

Communications:
Demonstrates effective written and interpersonal skills when communicating with customers and colleagues.

Responds to requests for technical assistance by phone, email or using a service management system.

Responsible for providing quality status updates to stakeholders via communication tools and within the NAH service management tool.

Utilizes all available data as a communication tool to promote data-driven decision making.

Record, track, and document the incident problem solving process including actions taken through to the final resolution.

Follows up with customers regarding open issues and ensures delivery of great client service.

Complaince/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.


Qualifications

Education
High School Diploma or GED - Required

Certification & Licensures


Experience
1-3 years of IT experience - Preferred


1-3 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users. - Preferred


A strong customer service background and a positive outlook on problem-solving - Required


Basic knowledge and skill supporting and troubleshooting MS Windows and MS Office 365 - Required


Basic knowledge of Microsoft Active Directory users and computers. - Preferred


Basic experience with web browsers such as Edge, Chrome, etc. - Required


Strong work ethic and emphasis on attention to details. - Required


Demonstrated ability to learn new technologies and processes. - Required

  • IT Field Services Technician 1

    5 days ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverviewAssists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile...

  • Geotechnical Field Services Professional

    2 days ago

    Flagstaff, Arizona, United States Universal Engineering Sciences Full time

    Job DescriptionWe are seeking a highly skilled Field Technician to join our team at Universal Engineering Sciences. As a Field Technician, you will be responsible for conducting in-the-field sampling and testing of concrete, soils, and other construction materials.The ideal candidate will have prior experience as a field/engineering technician and possess...

  • SPD Technician 1

    4 months ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverviewThe Sterile Processing Technician is responsible for the proper care and handling of all general and specialty surgical instrumentation which includes cleaning, decontamination, identification, assembly, troubleshooting, packaging, distribution, and sterilization.This position's work location is...

  • SPD Technician 1

    1 week ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverviewThe Sterile Processing Technician is responsible for the proper care and handling of all general and specialty surgical instrumentation which includes cleaning, decontamination, identification, assembly, troubleshooting, packaging, distribution, and sterilization.This position's work location is...

  • Commercial Service Technician

    2 days ago

    Flagstaff, Arizona, United States Everon LLC Full time

    Company Overview:Everon LLC is a leading provider of comprehensive solutions and services, with a deep national presence. Our employees are the backbone of our organization, driving success for our customers and communities we serve. With over 100 locations across the country, we offer unparalleled opportunities for career advancement and growth.Job...

  • Supply Technician 1

    4 months ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverviewThe Supply Technician 1 is responsible for the overall management of inventory in assigned nursing and/or ancillary unit(s) as it relates to supply replenishment, maximizing quality, minimizing costs and supporting department goals within supply chain objectives.ResponsibilitiesOperations* Picks orders utilizing the...

  • Automotive Service Technician

    3 weeks ago

    Flagstaff, Arizona, United States Brakes Plus Full time

    We are seeking an experienced Automotive Service Technician to join our team at Brakes Plus. With a strong emphasis on teamwork and customer satisfaction, this is an excellent opportunity for professionals looking to grow with a leading automotive service company.Job SummaryThe Automotive Service Technician is responsible for performing basic and advanced...

  • Environmental Services Technician

    3 weeks ago

    Flagstaff, Arizona, United States Air Education and Training Command Full time

    About the Role: As an Environmental Services Technician with Air Education and Training Command, you will play a critical role in maintaining the cleanliness and organization of our facilities. This is a full-time position with a salary range of $44,674 - $61,428 per year, depending on experience. The successful candidate will be responsible for performing...

  • Private Field Surveillance Specialist

    3 weeks ago

    Flagstaff, Arizona, United States Ethos Risk Services Full time

    Ethos Risk Services is hiring an experienced Private Field Surveillance Specialist to conduct covert surveillance and gather evidence in the field. The successful candidate will have a valid private investigator license, a valid driver's license, and a reliable vehicle with tinted windows.As a key member of our team, you will use critical thinking skills...

  • Service Technician/Experienced

    7 days ago

    Flagstaff, United States GO AZ Motorcycles Full time

    DescriptionGO AZ Motorcycles in Flagstaff is growing and busy, and we’re looking for experienced A-Level Motorcycle Service Technicians to join our team.At GO AZ Motorcycles, we recognize that knowledgeable, efficient, professional Service Technicians are the lifeblood of our Service Department. Our customers’ safety and satisfaction rely on the expert...

  • Technician

    2 months ago

    Flagstaff, United States Sodexo Full time

    Sodexo - BUILDING 30 ROOM 158 [Field Technician / Maintenance Mechanic] As a Technician at Sodexo, you'll: Perform maintenance on various types of machines; Maintain, repair, and install various types of electronic equipment and related devices; Disassemble machines and repair or replace broken parts; Adjust functional parts of electronic devices; Order...

  • Homeless Services Specialist

    2 weeks ago

    Flagstaff, Arizona, United States Flagstaff Shelter Services Full time

    About UsFlagstaff Shelter Services is a leading provider of homeless services in the region, dedicated to helping individuals achieve and maintain housing stability. We are committed to delivering high-quality services that meet the unique needs of each client.Job OverviewWe are seeking a skilled Homeless Services Specialist to join our team. This is an...

  • IT Support Specialist

    2 weeks ago

    Flagstaff, Arizona, United States TeamLogic IT Full time

    Job OverviewThe estimated salary for this role is $70,000 - $90,000 per year.TeamLogic IT seeks a skilled and experienced Level II Technician to join our team. As a Level II Technician, you will be responsible for providing technical support to our clients, including troubleshooting and resolving issues with their computer systems and networks.

  • Auto Technician

    3 weeks ago

    Flagstaff, Arizona, United States Crazy Country Boys Services LLC Full time

    Job SummaryWe are seeking a skilled Auto Technician to join our team at Crazy Country Boys Services LLC. As an experienced mechanic, you will be responsible for maintaining and repairing various vehicles, including heavy trucks, trailers, and equipment.The ideal candidate will have a strong understanding of auto mechanics, excellent diagnostic skills, and...

  • Automotive Technician with Oxendale Kia

    1 week ago

    Flagstaff, United States Kiavets Full time

    Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP).Job Description Diagnose, maintain, and repair Kia vehicles including...

  • Field Service Engineer, Injection Molding

    1 month ago

    Flagstaff, United States Krauss Maffei Corporation Full time

    From a pioneer to a market leader in the US. In 2016, the US subsidiary KraussMaffei Corporation celebrated its 50th anniversary in the USA. Since it was founded in 1966, the American subsidiary has become one of the leading manufacturers of plastics processing machines on the North American market. We now very successfully support our customers - many of...

  • Service Request Manager

    2 days ago

    Flagstaff, Arizona, United States Western Technologies, Inc. Full time

    Why Join Our Team:Western Technologies, Inc. is a dynamic and growing company that offers exciting opportunities for career advancement. As a Dispatcher/Scheduler, you will play a vital role in ensuring the smooth operation of our business. You will have the opportunity to develop your skills, work with a talented team, and contribute to the success of our...

  • Laboratory Technician

    4 weeks ago

    Flagstaff, Arizona, United States Western Technologies, Inc. Full time

    Job RequirementsWe are looking for a skilled Laboratory Technician - Construction Materials to join our team in Flagstaff, Arizona. This senior-level position requires a minimum of five years of experience in construction materials laboratory testing.Responsibilities include laboratory and field testing of various construction materials, as well as assisting...

  • Homeless Service Coordinator

    11 hours ago

    Flagstaff, Arizona, United States Flagstaff Shelter Services Full time

    **About the Role:**We are seeking a compassionate and skilled Shelter Coordinator to join our team at Flagstaff Shelter Services.As a Shelter Coordinator, you will be responsible for providing quality care and support to our clients, while promoting a low barrier, housing-first approach. You will work closely with our team to ensure the safety and well-being...

  • Operating Room Technician

    3 weeks ago

    Flagstaff, Arizona, United States Northern Arizona Health Full time

    Estimated Salary: $45,000 - $65,000 per year.About the RoleWe are seeking an experienced Operating Room Technician to join our team at Northern Arizona Health. This is a dynamic and challenging role that requires strong technical skills, attention to detail, and excellent communication abilities.The successful candidate will be responsible for preparing...