Patient Ambassador
4 weeks ago
Soleo Health is seeking a Patient Ambassador / Scheduler to support our Specialty Infusion Pharmacy in Novi, MI. Join us in Simplifying Complex Care This role is fully onsite.
Soleo Health Perks:
- Competitive Wages
- 401(k) with a Match
- Referral Bonus
- Paid Time Off
- Great Company Culture
- Annual Merit Based Increases
- No Weekends or Holidays
- Paid Parental Leave Options
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Paid Disability & Basic Life Insurance
- HSA & FSA (including dependent care) Options
- Education Assistance Program
The Position:
The Patient Ambassador/Scheduler is responsible for data entry of clinical information into clinical management system to allow for billing, coordinating the scheduling activities and associated tasks for the nursing department including but not limited to Inter-agency care coordination, responding to all incoming calls, promoting agency programs, providing information and processing referrals. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel. This position is responsible for ensuring that the schedules are maintained accurately and efficiently for all patient care teams. Responsibilities include:
- Receive medication referrals and collect insurance information through various methods.
- Proficient data entry and generating daily office communications.
- Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
- Place outbound calls to patients or doctor’s offices to notify them of care status.
- Collaborate with prescribers to facilitate payor denial appeals.
- Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
- Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
- Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
- Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
- Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
- Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
- Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
- Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
- Support client satisfaction at a level that ensures account retention.
Schedule:
- Monday - Friday 8:30a-5p
- This role is fully onsite
- High school diploma or equivalent required
- Prior healthcare scheduling experience required
- Home infusion experience required
- Strong communication skills
- Basic computer skills including Microsoft Excel, Word, Outlook
- CPR Plus application experience preferred
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference
Soleo’s Core Values:
- Improve patients’ lives every day
- Be passionate in everything you do
- Encourage unlimited ideas and creative thinking
- Make decisions as if you own the company
- Do the right thing
- Have fun
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords: Medical scheduler, medical receptionist, medical office, admin assistant, medical assistant, care coordinator, navigator, appointment scheduler, patient service representative, secretary
-
Hospitalist Physician
2 months ago
Detroit, United States Sound Physicians Full timeTo prospective teammates, I'm the Associate Chief Medical Officer of the Sound Physicians Hospital Medicine Ambassador program (travel team). I'm proud of the hospital medicine practice we've built and welcome interest from experienced physicians desiring a career change. I want to share more about us, specifically our people, practice, and purpose, as you...
-
Licensed Practical Nurse
23 hours ago
Detroit, United States Ambassador, a Villa Center Full time $29 - $31Licensed Practical Nurse (LPN)Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Are you looking for a fulfilling career where you can make a difference in people's lives? Look no further than Villa Healthcare!! We are thrilled to announce that we are hiring LPNs to join our team of...
-
Customer Service Ambassador
2 weeks ago
Detroit, Michigan, United States Recruit Monitor Full timeAbout the JobThe Customer Support Representative role is a full-time position requiring 35-40 hours of work per week, with flexible scheduling to accommodate varying shifts during business hours.Key Responsibilities:Address customer inquiries regarding prescription benefits, formulary, costs, and order status.Provide education and guidance on prescription...
-
Hospitalist Physician
2 months ago
Detroit, MI, United States Sound Physicians Full timeTo prospective teammates,I'm the Associate Chief Medical Officer of the Sound Physicians Hospital Medicine Ambassador program (travel team). I'm proud of the hospital medicine practice we've built and welcome interest from experienced physicians desiring a career change. I want to share more about us, specifically our people, practice, and purpose, as you...
-
Social Worker
5 days ago
Detroit, United States THE WELLNESS PLAN MEDICAL CENTERS Full timeThe Social Worker (LMSW) position is responsible for creating optimal outcomes for the patient and family by managing complex psychosocial and economic co-morbidities. Through advanced practice skills, morbidities resources that reduce risks and serves as ambassador between medical centers and community. This position provides outreach activities,...
-
Travel RRT
18 hours ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified RRT in Kalamazoo, Michigan, 49048!About The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships, Empathy, Giving More, Integrity, Excellence and...
-
Travel RRT
2 days ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified RRT in Jackson, Michigan, 49201!Pay Information$1,396 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships, Empathy, Giving...
-
Travel RRT
1 day ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified RRT in Marquette, Michigan, 49855!Pay Information$1,751 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships, Empathy, Giving...
-
Travel Surg Tech
2 days ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified Surg Tech in Clinton Township, Michigan, 48038!Pay Information$1,931 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships,...
-
Travel Rad Tech
14 hours ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified Rad Tech in Rochester, Michigan, 48307!Pay Information$2,287 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships, Empathy,...
-
Travel Rad Tech
19 hours ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified Rad Tech in Sault St. Marie, Michigan, 49783!Pay Information$2,526 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships,...
-
Travel RRT
2 days ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified RRT in Detroit, Michigan, 48236!Pay Information$1,396 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships, Empathy, Giving...
-
Travel Occupational Therapist
2 days ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified Occupational Therapist (OT) in Southfield, Michigan, 48075!Pay Information$1,450 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention,...
-
Travel Medical Lab Technician
22 hours ago
Detroit, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified Medical Lab Technician in Detroit, Michigan, 48202!Pay Information$1,745 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships,...