CW Medical Record Retrieval Specialist
2 weeks ago
Responsibilities
• Retrieve medical records from multiple provider electronic health record (EHR) systems
• Conduct system research as needed, utilizing both web and internal source systems
• Maintain strict deadlines and ensure all tasks are completed in a timely manner
• Manage outbound and inbound calls to providers to facilitate the receipt of medical records
• Undertake data entry tasks accurately and efficiently
• Support the Risk Adjustment and Quality Departments through medical record retrieval initiatives
• Work closely with the team lead, manager, or director on assigned tasks and projects
• Uphold patient confidentiality and comply with HIPAA and privacy laws
• Collaborate and coordinate with other team members to achieve project goals
• Drive healthcare innovation through the use of electronic medical records (EMR) and other digital tools.• Demonstrated experience in Customer Service and Data Entry
• Strong planning and research skills
• Proven track record in maintaining quality of work under pressure
• Experience with Inbound and Outbound Calls in a detail oriented setting
• Knowledge of Medical Coverage policies and procedures
• Leadership skills and ability to coordinate a team
• Ability to maintain confidentiality and handle sensitive medical records
• Familiarity with Law Regulation in the healthcare industry
• Experience working in a HIPAA-Regulated environment
• Proficiency in using HealthCare.gov and Web App
• Experience in blogging is a plus
• Ability to innovate and bring new ideas to improve processes
• Proficiency in EMR - Electronic Medical Records and EHR SYSTEM
• Experience using Join Me, HTTPS for secure data transactions
• Ability to drive Business Initiatives and coordinate with Source System
• Knowledge of Medicare Advantage is a must
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