Customer Care

3 weeks ago

Oriskany, United States SGA Full time
Job DescriptionJob Description

 

Software Guidance & Assistance, Inc., (SGA), is searching for an Customer Care Advocate for a contract assignment with one of our premier financial services clients in a Remote Role.
Must be available to work on site once a month in Oriskany, NY or Warwick, RI.

Responsibilities:

  • Respond to customer requests via telephone, providing excellent service to customers who have or are looking to obtain a Life insurance policy through their employer.
  • Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
  • Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Below are some common topics associates can expect to discuss with our customers:
  • Enrolling or changing their life insurance amount
  • Confirm or change beneficiary
  • Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
  • How to continue coverage when retired/leave employer
  • Status of customer requests
  • Billing inquiries

Requirements:

  • Requires a high school diploma or equivalent is required.
  • 1-3 years of experience in the field or in customer service role is preferred.
  • Work under immediate supervision reporting to an immediate supervisor.
  • Assignment is virtual, including training. Associates still need to be able to report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage etc).
  • Hiring out of both Oriskany, NY and Warwick, RI, you would report to the nearest office. Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
  • Able to use video during interview, coaching, and virtual training.
  • No time off planned during training until end of nesting.
  • An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
Company DescriptionSGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.Company DescriptionSGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .\r
\r
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

  • Customer Care Advocate

    2 months ago

    Oriskany, United States Hays Full time

    ob Title: Customer Care Advocate Job Ref: 1164469 Location: Crane Nest Drive, Oriskany, NY Job Type: Contract Salary Range: $15.00 - $20.00 per hour Contract Length: 3 months with possible extension Job Summary: Hays is seeking a Customer Care Advocate to join their Dental Global Customer Solutions (GCS) team. The successful candidate will be...

  • Customer Care Advocate

    4 weeks ago

    Oriskany, United States Hays Full time

    ob Title: Customer Care Advocate Job Ref: 1164469 Location: Crane Nest Drive, Oriskany, NY Job Type: Contract Salary Range: $15.00 - $20.00 per hour Contract Length: 3 months with possible extension Job Summary: Hays is seeking a Customer Care Advocate to join their Dental Global Customer Solutions (GCS) team. The successful candidate will be...

  • Customer Care Advocate

    4 weeks ago

    Oriskany, United States Hays Full time

    ob Title: Customer Care AdvocateJob Ref: 1164469Location: Crane Nest Drive, Oriskany, NYJob Type: ContractSalary Range: $15.00 - $20.00 per hourContract Length: 3 months with possible extensionJob Summary:Hays is seeking a Customer Care Advocate to join their Dental Global Customer Solutions (GCS) team. The successful candidate will be responsible for...

  • Customer Care Advocate

    2 months ago

    Oriskany, United States Hays Full time

    ob Title: Customer Care AdvocateJob Ref: 1164469Location: Crane Nest Drive, Oriskany, NYJob Type: ContractSalary Range: $15.00 - $20.00 per hourContract Length: 3 months with possible extensionJob Summary:Hays is seeking a Customer Care Advocate to join their Dental Global Customer Solutions (GCS) team. The successful candidate will be responsible for...

  • Customer Care Advocate

    4 weeks ago

    Oriskany, United States Hays Full time

    ob Title: Customer Care AdvocateJob Ref: 1164469Location: Crane Nest Drive, Oriskany, NYJob Type: ContractSalary Range: $15.00 - $20.00 per hourContract Length: 3 months with possible extensionJob Summary:Hays is seeking a Customer Care Advocate to join their Dental Global Customer Solutions (GCS) team. The successful candidate will be responsible for...

  • Customer Service Representative

    4 weeks ago

    Oriskany, New York, United States Axelon Full time

    Job Description:Max pay rate 20/hrJob Summary:We are seeking a highly skilled Customer Care Advocate to join our team at Axelon. As a Customer Care Advocate, you will be responsible for providing excellent service to our customers who have or are looking to obtain a Life insurance policy through their employer.Responsibilities:Respond to customer requests...

  • Nurse Care Manager

    2 weeks ago

    Oriskany Falls, New York, United States Quality Talent Group Full time

    About the JobAt Quality Talent Group, we are seeking a highly skilled Nurse Care Manager to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional care to our residents and ensuring their overall well-being.Key Responsibilities:⁠ ⁠Provide direct patient care and coordinate with the interdisciplinary team...

  • Nurse Supervisor

    3 weeks ago

    Oriskany, Virginia, United States Quality Talent Group Full time

    Job Title: Registered Nurse SupervisorWe are seeking a highly skilled and compassionate Registered Nurse Supervisor to join our team at Betsy Ross Nursing & Rehab Center. As a key member of our nursing department, you will be responsible for overseeing the daily operations of our 120-bed facility, ensuring the highest level of care and service to our...

  • Licensed Practical Nurse LPN

    3 weeks ago

    Oriskany, Virginia, United States Quality Talent Group Full time

    Job Title: Licensed Practical Nurse LPN Job Summary: We are seeking a dedicated and compassionate Licensed Practical Nurse LPN to join our team at Betsy Ross Nursing & Rehab Center. As a Licensed Practical Nurse LPN, you will play a vital role in providing high-quality care to our residents, working collaboratively with our interdisciplinary team to...

  • Licensed Practical Nurse Weekend Shift

    2 weeks ago

    Oriskany, Virginia, United States Quality Talent Group Full time

    About the JobLicensed Practical Nurse Weekend Shift - Great BenefitsDescription:SAME DAY PAY NOW AVAILABLE WITH TAPCHECKNEW HIGHER LPN RATES * EXCELLENT BENEFITS * UNDER NEW MANAGEMENT * NEW GRADS WELCOME *Betsy Ross Nursing & Rehab Center is a 120-bed facility offering excellence in rehabilitation and skilled nursing care in a lovely homelike environment...

  • LPN ECC

    1 month ago

    Oriskany, United States Quality Talent Group Full time

    Description: * SAME DAY PAY NOW AVAILABLE WITH TAPCHECK * NEW HIGHER LPN RATES * EXCELLENT BENEFITS * UNDER NEW MANAGEMENT * NEW GRADS WELCOME *Betsy Ross Nursing & Rehab Center is a 120bed facility offering excellence in rehabilitation and sed nursing care in a lovely homelike environment undergoing AN EXCITING LARGESCALE RENOVATION UNDER NEW MANAGEMENT!...

  • LPN ECC

    1 month ago

    Oriskany, United States Quality Talent Group Full time

    Description: * SAME DAY PAY NOW AVAILABLE WITH TAPCHECK * NEW HIGHER LPN RATES * EXCELLENT BENEFITS * UNDER NEW MANAGEMENT * NEW GRADS WELCOME *Betsy Ross Nursing & Rehab Center is a 120bed facility offering excellence in rehabilitation and sed nursing care in a lovely homelike environment undergoing AN EXCITING LARGESCALE RENOVATION UNDER NEW MANAGEMENT!...

  • Nurse Supervisor

    3 weeks ago

    Oriskany, New York, United States Quality Talent Group Full time

    About the RoleWe are seeking a skilled and compassionate Registered Nurse Supervisor to join our team at Betsy Ross Nursing & Rehab Center. As a key member of our healthcare team, you will be responsible for overseeing the operation of the nursing department and ensuring that our residents receive the highest quality care.Key ResponsibilitiesOrganize and...

  • Management Trainee Position

    2 months ago

    Oriskany, Virginia, United States 84 Lumber Full time

    About 84 Lumber84 Lumber is a leading supplier of building materials, manufactured components, and industry-leading services for single and multi-family residences and commercial buildings. With over 310 facilities, the company is committed to growth, stability, and employee development.Job SummaryThe Management Trainee is a full-time entry-level position in...

  • Entry-Level Manager Trainee

    5 months ago

    Oriskany, United States 84 Lumber Full time

    Overview Pay:$45-$50K Annual + $840 Sign-on Bonus Are you looking for a profitable, lifelong career? Would you thrive on a team that challenges you to be your best at a family-owned company that is founded on growth, stability, and the idea that “nothing is impossible”? 84 Lumber is hiring immediately and has the career for you! WHO IS 84? 84 Lumber is...

  • Entry-Level Manager Trainee

    1 week ago

    Oriskany, United States 84 Lumber Full time

    Overview: Pay:$45-$50K Annual + $840 Sign-on Bonus Are you looking for a profitable, lifelong career? Would you thrive on a team that challenges you to be your best at a family-owned company that is founded on growth, stability, and the idea that nothing is impossible? 84 Lumber is hiring immediately and has the career for you! WHO IS 84? 84 Lumber is the...

  • Licensed Practical Nurse

    3 weeks ago

    Oriskany Falls, New York, United States Quality Talent Group Full time

    About the JobWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Betsy Ross Nursing & Rehab Center. As an LPN, you will play a vital role in providing high-quality care to our residents and promoting their overall well-being.Job SummaryThe LPN will be responsible for providing direct resident care, administering medications, and...

  • LPN (Nurse) ECC Opportunity

    3 weeks ago

    Oriskany Falls, New York, United States Quality Talent Group Full time

    About the Job:We are seeking a dedicated Licensed Practical Nurse (LPN) to join our team at Betsy Ross Nursing & Rehab Center. As an LPN, you will provide daily support to the unit leadership and respond timely to resident and family needs within the LPN scope of practice.Key Responsibilities:Use nursing process, judgment, and skills to set priorities and...

  • Nurse Supervisor

    3 weeks ago

    Oriskany Falls, New York, United States Quality Talent Group Full time

    About the JobWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a Nurse Supervisor. In this role, you will be responsible for overseeing the nursing department and ensuring that our residents receive the highest quality care.Key Responsibilities:Supervise and coordinate the activities of the nursing staff to ensure that...

  • Licensed Practical Nurse Weekend Program

    2 weeks ago

    Oriskany Falls, New York, United States Quality Talent Group Full time

    About the JobAt Quality Talent Group, we are seeking a dedicated Licensed Practical Nurse to join our team in a Weekend LPN position. This role offers a unique opportunity to provide exceptional care to our residents while enjoying a fulfilling work-life balance.Key Responsibilities: Provide daily support to the unit leadership and respond promptly to...