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Service Desk Specialist

2 weeks ago

Georgetown, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is looking for a Service Desk Specialist in the Georgetown, KY area Below is more information in what we are looking for in candidates and what the day-to-day responsibilities of the position:

Desired Skills & Experience:

  • 1-3 years of IT experience in a helpdesk or desktop support role
  • 1+ years of experience utilizing ticketing systems for ticket resolution (ServiceNow preferred)
  • Excellent communication skills and willingness to learn

Plusses:

  • 2+ years of experience supporting an enterprise level or global environment within a manufacturing, engineering, production, or industrial setting
  • Any experience in an automotive or automobile production environment
  • Familiarity with EDI-related tickets

Day-to-Day:

An employer in Georgetown, KY is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (3 days a week onsite). This candidate will be responsible for providing over-the-phone IT support to internal employees; and resolving tickets in ServiceNow. Resolution time and customer satisfaction are the most important indicators for performance within this role, though 250 tickets per month (after 6 months and hands on training) will be ideal. The ideal candidate will have experience setting up accounts in MS Office Suites and Active Directory, enabling BitLocker, troubleshooting issues within MS Outlook, and have the ability to effectively and efficiently provide solutions to a wide array of IT inquiries. This position will be a hybrid schedule. Each Service Desk Specialist will be required to work onsite for a full week (rotate every other week). This position is 1st shift (9:00am-6:00pm) with an opportunity for growth and advancement.

***Compensation: up to 22/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.