Customer Service Representative- Houston, TX

2 weeks ago

Houston, United States Ultimate Staffing Services Full time
Job DescriptionJob Description

Ultimate Staffing is recruiting for a Customer Service Representative in Houston, TX. This is an on-site, temp-to-hire position, looking to pay $17/hr. Qualified candidates will have call center and collections experience. Apply today

Job Description:

  • The CSR focuses on collecting monies for various clients throughout the country.
  • They are responsible for taking inbound and making outbound phone calls following FDCPA guidelines.
  • The CSR KPI's are measured by average call handle time, call notation time and daily number of calls handled.
  • The call center environment is fast paced; therefore, candidates should be able to toggle between multiple screens and notate accounts while speaking to a debtor.

Qualifications:

  • Basic computer skills
  • Ability to compute basic math calculations
  • Ability to multi-task
  • Ability to switch between multiple computer systems
  • Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred
  • Ability to talk to others to convey information effectively and professionally
  • Capable of handling difficult, escalated calls and reach resolution
  • Ability to maintain professional demeanor
  • Well organized in taking and processing payments
  • Ability to effectively handle calls while maintaining the client's and Firm's standards.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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