Guest Service Specialist

3 weeks ago

Dublin, United States UDR Inc Full time
Job DescriptionJob Description

Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience.

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Dublin Station, our exclusive apartment community in Dublin, CA

Essential Job Functions:

Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.

Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks

Customer Service Administration

  1. Guide walk-in traffic and minimize the wait time.
  2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
  3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
  4. Organize incoming packages systematically and distribute as needed.
  5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and
  6. Renewal teams to ensure leasing and renewal goals are met.
  7. Utilize CRM to effectively manage resident relations, service requests and resident communications.

Property Condition oversight

  1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
  2. Walk through all amenities daily to ensure they are stocked and in good condition.
  3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed.
  4. Provide superior customer service to internal and external customers.

Back-Up coverage

  1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
  2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
  3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
  4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
  5. Complete market summary and comp reports as directed.
  6. Comply with all Company policies and procedures related to employment.
  7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing growth and advancement of individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Additional Benefits Offered:
• Medical, Dental, Vision Plans
• Lifestyle Flexible Spending Account
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match
• Rent Discount

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation

UDR Inc. is an Equal Employment Opportunity Employer:

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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