Auto Repair Advisor

7 days ago

Toledo, United States Toledo Tire and Auto Care Full time
Job DescriptionJob Description

We are a premier automotive repair shop dedicated to delivering exceptional customer service, technical excellence, and building long-lasting relationships with our clients. We're seeking a dynamic Service Advisor who can be the critical bridge between our skilled technicians and our valued customers.


Position Overview:

The Service Advisor is the face of our business and is responsible for creating an outstanding customer experience through exceptional communication, technical knowledge, and consultative sales skills. This role requires a unique blend of technical understanding, customer service excellence, and sales expertise.

Compensation:

$45,000 - $75,000 yearly

Responsibilities:

Key Responsibilities:

  • Greet and interact with customers professionally and courteously
  • Provide detailed explanations of recommended services and repairs
  • Develop and maintain strong customer relationships
  • Manage service scheduling and follow-up
  • Prepare accurate repair estimates and service documentation
  • Process payments and manage customer transactions
  • Upsell additional services and maintenance packages
  • Collaborate effectively with automotive technicians
  • Maintain a high level of customer satisfaction and retention


Qualifications:

Required Qualifications:

  • High school diploma or equivalent
  • 2-3 years of automotive service advisor or customer service experience
  • Excellent verbal and written communication skills
  • Strong sales and negotiation abilities
  • Basic understanding of automotive systems and repairs
  • Proven ability to build and maintain customer relationships
  • Professional demeanor and appearance

Essential Skills:

  • Outstanding interpersonal and communication abilities
  • Consultative sales approach
  • Active listening and problem-solving skills
  • Technical aptitude and quick learning
  • Ability to remain calm under pressure
  • Multitasking and organizational skills



About Company

At Toledo Tire and Auto Care, we're more than a repair shop—we're a trusted automotive service center dedicated to excellence and community. For over 100 years, our family-owned business has grown from a local garage to a leading service provider in Northwest Ohio. Our mission is to deliver honest, transparent automotive services that keep customers safe and confident. We believe in empowering our team through continuous training, professional development, and a supportive work environment.

At Toledo Tire and Auto Care, we don't just repair cars—we build lasting relationships through expertise, trust, and genuine care. When you join our team, you're not just getting a job; you're becoming part of a passionate community dedicated to automotive excellence.

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