Help Desk Analyst

6 days ago

Chelmsford, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team operating within the tech industry in Lowell, Massachusetts. In this role, you will be tasked with diagnosing and resolving a variety of hardware, software, and network issues reported by users. This position offers a short term contract employment opportunity.

Responsibilities:

• Actively listen, question, and conduct research to diagnose user-reported issues
• Troubleshoot and resolve hardware, software, and network problems
• Provide users with clear and concise instructions to navigate through solutions
• Document all issues and their resolutions in a ticketing system thoroughly
• Escalate complex issues to senior technicians when necessary
• Maintain a comprehensive knowledge base of our company's technology and procedures
• Stay current with new technologies through continuous learning.• Minimum of 1 year experience in a similar role
• Proficiency in using Ticketing System
• Ability to conduct Basic Troubleshooting
• Knowledge in Basic Network Troubleshooting
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a team-oriented environment
• Willingness to stay updated with the latest technological advancements
• Ability to handle multiple tasks and prioritize them accordingly
• Strong customer service skills

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