Customer Service Manager
1 week ago
We are seeking a Customer Service Manager to join our team, who will be primarily responsible for handling a team and managing communication from North America and Latin America. The role is based in Westen, North Carolina, and offers an exciting opportunity to work in a B2B and B2C environment, serving a diverse range of clients from large corporations to small businesses.
Responsibilities:
• Lead a diverse team of customer service professionals
• Manage customer communication across North America and Latin America
• Ensure efficient processing and follow-up of customer orders
• Maintain and monitor customer accounts, taking appropriate action as needed
• Develop and implement strategic customer service initiatives
• Utilize CRM and other manufacturing organizational tools effectively
• Oversee billing functions and manage accounts receivable
• Resolve customer service inquiries in a timely and efficient manner
• Contribute to leadership development and recruitment efforts
• Ensure superior customer service standards are met and exceeded.
• Minimum of 5 years of experience in a customer service management role or similar position.
• Proficiency in 3M systems and other relevant software.
• Demonstrated experience with accounting software systems.
• Comprehensive understanding of CRM platforms.
• Proficient in overseeing billing functions.
• Ability to effectively monitor and manage cash activity.
• Skilled in cash applications.
• Strong customer service skills and ability to deliver superior customer service.
• Proven ability to resolve customer service issues effectively and efficiently.
• Experience in customer success management.
• Knowledge of shipping management and related processes.
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Customer Service Representative
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Fletcher, United States Ritchie Bros. Full timeJob Description IAA, an RB Global Inc. Company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and...
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Customer Service Ambassador
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Fletcher, North Carolina, United States Ritchie Bros. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ritchie Bros., a leading global marketplace for commercial assets and vehicles. As a key member of our operations, you will play a vital role in delivering exceptional customer experiences through various communication channels.Job SummaryThis is a challenging...
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Customer Service Coorindator
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Fletcher, United States Wilsonart Full timeDescription Position at Wilsonart JOB SUMMARY Serves as a primary resource for OEM customers. Processes, records and expedites orders for internal/external customers and performs routine clerical tasks. Communicates with customers and manufacturing facilities on status of orders and material availability. Performs other tasks as required. ESSENTIAL DUTIES...
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Customer Service Representative
4 months ago
Fletcher, United States Forward Air Solutions Full timeResponds to customer inquiries and maintain customer accounts according to specific guidelines and procedures Research information to solve customer service problems Document and record monthly activities for period end reporting Provide work coverag Customer Service Representative, Customer Service, Representative, Retail, Airline
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Customer Service Warehouse Associate
2 weeks ago
Fletcher, United States Daltile Full timeDal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone who is responsible for providing a variety of support such as servicing walk in customers, completing sales transactions conjunction of material handling duties such as receiving, loading/unloading...
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Customer Service Warehouse Associate
2 weeks ago
Fletcher, United States Daltile Full timeDal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone who is responsible for providing a variety of support such as servicing walk in customers, completing sales transactions conjunction of material handling duties such as receiving, loading/unloading...
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Customer Service Representative
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Fletcher, United States BBA Aviation Plc. Full timeJOB DESCRIPTIONSignature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
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Customer Service Representative
2 weeks ago
Fletcher, United States BBA Aviation Plc. Full timeJOB DESCRIPTIONSignature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
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Customer Service Representative
3 weeks ago
Fletcher, United States Signature Flight Support Corporation Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
3 months ago
Fletcher, United States Signature Flight Support Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
4 weeks ago
Fletcher, United States Signature Aviation Full timeJOB DESCRIPTION Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
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Customer Service Gate Agent
1 week ago
Fletcher, United States Piedmont Airlines, Inc Full timeWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
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Airport Customer Service Agent
7 months ago
Fletcher, United States CareerBuilder Full timeRequirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve...
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Customer Experience Representative
3 weeks ago
Fletcher, United States Enterprise Mobility Inc Full timeOverview National and Alamo has exciting opportunities for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through...
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Automotive Service Consultant
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Fletcher, North Carolina, United States Hunter Auto Group Full timeWe are seeking a skilled Automotive Service Consultant to join our team at Hunter Auto Group.As an Automotive Service Consultant, you will be the face of our dealership, interacting with customers and providing exceptional service. Your responsibilities will include:Customer Interaction: Greet customers with a smile, listen to their concerns, and provide...
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Warehouse Manager
3 months ago
Fletcher, United States Daltile Full timeDal-Tile is currently seeking an exceptional Warehouse Manager to join our TEAM! The Warehouse Manager is responsible for daily store operations, training and leading associates in customer service, warehouse duties, and coordinating truck deliveries.This role encompasses warehouse (i.e. material/forklift handling) and customer service (order mgmt and heavy...
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Member Service Representative
2 weeks ago
Fletcher, United States Mountain Credit Union Full timeJoin the Mountain Credit Union team as a Full-Time Member Service Representative. This is an exciting opportunity to engage directly with our community, where your exceptional customer service skills will shine. As an onsite representative, you'll be the face of our credit union, helping members navigate their financial needs while fostering lasting...
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Financial Service Associate
4 days ago
Fletcher, North Carolina, United States Mountain Credit Union Full timeCompany OverviewMountain Credit Union is a financial institution that provides services to people in western North Carolina, prioritizing local decisions and excellent customer service.
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Truck Helper and Route Service Associate
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Fletcher, North Carolina, United States Harman Brothers Ice LLC Full timeJob Description: As a Truck Helper and Route Service Associate, you will play a crucial role in ensuring the successful delivery of ice to our customers in the Asheville, North Carolina area. Your primary responsibilities will include assisting drivers with loading and unloading ice from the truck, riding with the driver to customer locations, and...
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Disaster Recovery Operations Manager
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Fletcher, North Carolina, United States Paul Davis Restoration of Greater Asheville Full timeJob OverviewWe are seeking a highly skilled Disaster Recovery Operations Manager to join our team at Paul Davis Restoration of Greater Asheville. This is a unique opportunity for an experienced construction project manager or restoration expert to lead our disaster recovery efforts and drive business growth.ResponsibilitiesManage the planning, execution, and...