Program Specialist IV
1 week ago
ATR International is seeking a Program Specialist IV in Cupertino, CA.
Overview and Duties: Manage the operation, input, performance, and data integrity of an internal, fully-integrated CapEx ecosystem
- Will be asked to identify issues, bottlenecks, and inconsistencies with the ecosystem; ensures a comprehensive feedback loop from end-user to development team
- Effectively plans and communicates timelines, milestones, activities; develops mutually beneficial working relationships with end users (vendor, cross-functional teams) by utilizing professional interpersonal skills
- Understands application development needs, sets expectations and monitors efficiency of internal and/or external users
- Generate regular and ad-hoc reports showing systems progress vs. plan, open items, and trends
The ideal candidate should possess the following qualifications:
- Prior experience in a high-quality customer service environment. Contact center or technical support experience is a plus.
- Editing or technical writing background is strongly preferred.
- Strong organizational skills including ability to manage multiple projects; long-term or ad hoc.
- Ability to collaborate well with management, project leads, support agents, and deal with ambiguity.
- Assist with creation and upkeep of support process documentation utilizing multiple tools.
- Assist with the development and customization of training materials.
- Accurately identify and solve routine problems and provide prompt, reliable, and accurate information to users in addition to aiding in access and registration support.
- 3-5 years of relevant experience in project management or database systems management in Manufacturing and Supply Chain operations
- Proven experience managing complex database environments in a large enterprise setting
- Microsoft Excel, Data analysis, including Tableau, Configuration control
Location: Cupertino, CA
Hourly Rate: $77 - $87, Contract
Benefits include:
-MEC/ACP Medical
-Voluntary Dental, Vision, Life, Supplemental Income
-401k (must meet requirements)
-sick leave as required by state/county
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