Program Specialist IV

1 week ago


Cupertino, United States ATR International Full time
Job DescriptionJob Description

ATR International is seeking a Program Specialist IV in Cupertino, CA.

Overview and Duties: Manage the operation, input, performance, and data integrity of an internal, fully-integrated CapEx ecosystem

  • Will be asked to identify issues, bottlenecks, and inconsistencies with the ecosystem; ensures a comprehensive feedback loop from end-user to development team
  • Effectively plans and communicates timelines, milestones, activities; develops mutually beneficial working relationships with end users (vendor, cross-functional teams) by utilizing professional interpersonal skills
  • Understands application development needs, sets expectations and monitors efficiency of internal and/or external users
  • Generate regular and ad-hoc reports showing systems progress vs. plan, open items, and trends

The ideal candidate should possess the following qualifications:

  • Prior experience in a high-quality customer service environment. Contact center or technical support experience is a plus.
  • Editing or technical writing background is strongly preferred.
  • Strong organizational skills including ability to manage multiple projects; long-term or ad hoc.
  • Ability to collaborate well with management, project leads, support agents, and deal with ambiguity.
  • Assist with creation and upkeep of support process documentation utilizing multiple tools.
  • Assist with the development and customization of training materials.
  • Accurately identify and solve routine problems and provide prompt, reliable, and accurate information to users in addition to aiding in access and registration support.
  • 3-5 years of relevant experience in project management or database systems management in Manufacturing and Supply Chain operations
  • Proven experience managing complex database environments in a large enterprise setting
  • Microsoft Excel, Data analysis, including Tableau, Configuration control

 

Location: Cupertino, CA

Hourly Rate: $77 - $87, Contract

 

Benefits include:

            -MEC/ACP Medical

            -Voluntary Dental, Vision, Life, Supplemental Income

            -401k (must meet requirements)

            -sick leave as required by state/county



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