Surveillance Manager
6 days ago
Description:
This is a remote position; however, applicant must reside in California, Nevada, or Arizona
Private Investigative insurance industry experience required
Minimum 2 years in the field as a surveillance investigator required
Join a leader in the investigations industry whose history spans over 60 years
Essential job functions include, but are not limited to:
- Work with Assistant Vice President of Operations and/or Director of Surveillance to evaluate service line performance and develop strategies to ensure performance standards are met or exceeded
- Represent the company in a professional manner at all times, focusing on communication and appearance
- Work well in a rapid paced environment
- Daily results communicated to clients by telephone and email
- Daily communication with field staff by telephone and email
- Daily communication with senior management by telephone and email
- Electronic assignment document review
- Analysis of client requests and objectives
- Instructions of client assignment and objectives summarized for investigator
- Investigator case assignment done electronically in scheduling software
- Assignment details and related documents distributed to investigator electronically
- Management of client budget authorization in relation to work conducted
- Knowledge and direction of investigator activity and decisions
- Client expectation management
- Result reporting to clients via email and phone
- Investigator motivation and leadership
- Investigator accountability management
- Investigator report review
- Occasional field work both independently and with investigators
- Client instruction review and adherence
- Invoice calculation and creation
- Invoice approval if completed by administrative staff
- Employee availability management
- Employee overtime management
- Employee performance reviews and compensation management
- Occasional client face to face meetings/lunches/dinners/events
- Occasional association meetings/events
- Weekly attendance (phone/video) at staff meetings
- Investigator weekly timesheet approval
- Responsibility for investigator legal compliance
- Monitor/Coordinate Investigators Travel & Expense
- Represent Company/Client in court and/or legal proceedings
- Financial Responsibilities and Measurable Performance Goals
Knowledge and Skills:
- Excellent spoken and written English communication skills (Spanish speaking a plus)
- Ability to communicate ideas effectively and professionally
- Strong computer and internet skills
- Demonstrated ability to manage multiple, competing priorities
- Minimum of 5 years experience in a related role
- Ability to work under pressure and meet deadlines
- Careful attention and commitment to accuracy and detail
- Strong organizational & prioritization skills
- Goal oriented and comfortable working with metrics
- Ability to model behaviors that reflect Frasco's core values
Minimum Qualifications:
- Private Investigative insurance industry experience required (surveillance)
- Minimum 2 years in the field as a surveillance investigator required
- Bachelor's Degree in Criminal Justice or related management experience preferred
- Valid Driver License required
- Auto insurance limits $100,000 / $300,000 / $50,000 required
- Strong computer skills
- Experience with coaching, teaching, assessing and mentoring
- Ability to problem solve and lead teams to produce timely results
- Strong interpersonal skills and capabilities for dealing with all levels of management, their support teams and broad cross section of clients.
Must reside in California, Nevada, or Arizona
Salary: Commensurate with experience and location. This is a Full-Time Salaried/Exempt Position.
Salary Range: $55,000 to $75,000 per year, plus quarterly and monthly bonuses
Benefits: Health, Dental, Vision, 401(k) with company match, Life Insurance, Supplemental Health Insurance, FSA, Holiday, PTO
ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation corporation serving the insurance, legal, employment, and entertainment communities. Our client base includes many of the nation's largest insurance carriers in the workers' compensation, liability, and disability arenas; corporate and independent counsel; risk management for entertainers and public figures; and many municipalities and public agencies. Services we provide include surveillance, statement & interviews, activities checks, background checks, and other investigative endeavors. Through our Frasco Profiles division we provide national and international pre-employment screening. Our people: https://youtu.be/VPZH_Xn5kD4
All replies will remain confidential. EOE
PM21
Compensation details: 55000-75000 Yearly Salary
PI492d84e24029-25405-35763318
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