Regional Account Manager

2 days ago

Dexter, United States OPUS IVS Inc Full time
Job DescriptionJob Description
Description:

Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.


Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.


Job Overview

The Regional Account Representative role is to nurture and develop strong relationships in order to retain and grow business with assigned accounts through ongoing communication and site visits. They will be available to answer customer inquiries, review usage reports, train/onboard new users and identify new business opportunities within customer base.


Responsibilities:

  • Building strong client relationships to maintain existing business and reduce account cancellations
  • Work with client relationships to identify opportunities to and grow customer usage levels
  • Help and guide new customers that are coming into the Company to ongoing success
  • Communicating with clients to ensure that all their needs are understood and addressed
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Resolving any complaints that are escalated to the account management level and keeping track of all processes that pertain to the client's business
  • Acting as the customers champion within the Company to ensure the customers' expectations are met with a focus on improving the customer experience
  • Collecting and analyzing data concerning customer behavior to understand changing needs
  • Providing key metrics on a monthly basis to Senior Management
  • Work with customers to better understand our product and incorporate it into their shop workflow
  • Regularly review product usage reports with customer to understand changes in product usage
  • Communicate the progress of monthly/quarterly initiatives with internal and external stakeholders
  • Collaborate with sales team to identify and grow opportunities
  • Work with onboarding team with ongoing training opportunities
  • Participate in review of pre-release software and update customers on new product features and workflows
  • Document and escalate product issues to senior leadership and product management team
  • Respond to customer inquiries in timely manner
  • Document customer interactions properly within the CRM as a matter of record
  • Assist with integration of tool in the client's system
  • Follow up with client on any technical issues that have been managed by other departments and escalate if necessary
  • Other duties as assigned
Requirements:

Qualifications:

  • 3+ years of proven work experience in an account management, sales, or relevant role
  • Strong verbal and written communications skills
  • Superior customer service skills
  • Proficient navigating Windows 10 and Office 365
  • Ability to multi-task, prioritize, and manage time effectively
  • Willingness to travel up 40% annually

Preferred Qualifications:

  • Working knowledge of Collision and/or Mechanical Repair industry
  • High learning agility
  • Experience working with Salesforce
  • Experience working with NetSuite
  • Familiarity with SLAs and managing to Metrics
  • Bilingual a plus but not required

WHAT WE OFFER:

  • Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
  • Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
  • Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
  • Opportunity: to be a part of a fast-growing company working to make the world safer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.



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