Collections Specialist

23 hours ago


Houston, United States Robert Half Full time
Job DescriptionJob Description

Our client is hiring a Bilingual Collections Specialist in Houston, Texas. The role involves dealing with customer accounts, resolving inquiries, and ensuring the accuracy of customer records. The industry we operate in is service-oriented, and the workplace demands excellent communication and problem-solving abilities. The hours are 12:00PM to 8:00PM, Monday to Saturday.


Responsibilities:

• Ensure the accuracy and up-to-date status of customer credit records

• Monitor customer accounts and take necessary actions

• Utilize CRM tools to manage customer interactions and data

• Communicate with customers via phone and email regularly

• Utilize problem-solving skills to address customer issues and concerns

• Employ negotiation abilities in managing customer accounts


• At least 1 year of experience in a Collections role, preferably consumer Collections

• Proficiency in using CRM software for managing customer relationships and data

• Demonstrated experience in answering inbound and making outbound calls

• Familiarity with collection processes and regulations to ensure compliance

• Experience with skip tracing techniques to locate customers who cannot be contacted through regular means

• Ability to manage a heavily-outbound call environment, maintaining professionalism and persistence

• Proficiency in Word and Excel for documentation and data analysis

• Ability to communicate in Spanish/English is required




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