Case Manager
3 weeks ago
Responsibilities
• Provide comprehensive case management services to clients, focusing on housing retention and improving life quality
• Conduct initial and ongoing assessments of clients' needs, and provide follow-up visits as required
• Build rapport with clients and engage them frequently with effective intervention strategies to help them retain their housing
• Assist clients in maintaining their benefits and ensuring regular rent payments
• Address unit habitability issues and accompany hotel managers on monthly pest control and unit inspection visits
• Refer clients to job placement programs as needed and support them in connecting with these services
• Foster an active and supportive community by hosting regular events, tenant groups, and social activities
• Maintain detailed and current documentation and database records of client interactions and services provided
• Respond to client-related crises, offering de-escalation intervention and support
• Collaborate with other departments and external providers to advocate for and support clients
• Attend all scheduled meetings and participate as requested.• Possess strong skills in Administrative Assistance, adept at managing schedules, coordinating meetings, and handling correspondence
• Proven proficiency in Data Entry, with the ability to quickly and accurately input, manage, and retrieve data
• Demonstrated experience in Filing, capable of creating, maintaining, and updating efficient filing systems
• Ability to manage multiple cases simultaneously, prioritizing tasks based on urgency and importance
• Excellent interpersonal and communication skills, capable of liaising with clients, families, and other professionals
• Strong problem-solving abilities, with a knack for developing effective solutions to case-related issues
• Familiarity with case management software and other related technologies
• Bachelor's degree in social work, health care, or a related field
• Minimum of 2 years' experience in a case management role or similar position
• Ability to maintain confidentiality and adhere to ethical standards
• Understanding of relevant laws, regulations, and protocols related to case management
• Ability to work independently and as part of a team, demonstrating strong collaborative skills
• Excellent organizational skills and attention to detail, ensuring accurate and timely case handling
• Willingness to participate in continuous learning and training opportunities to stay updated with industry trends and best practices.
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