Low Voltage Field Technician

3 months ago

Tampa, United States TEKsystems Full time
Job DescriptionJob Description

Description:

What You’ll Do:

• Respond to all types of customer service calls, scheduled maintenance calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems.

• Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.

• Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.

• Act as “our customer’s best service provider” at all times thereby ensuring they are the customer’s first choice for service.

• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

• Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists.

• Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provide performance feedback to management.

• Keep up to date and informed on all company products, services and policies.

• Present a professional image at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

• Communicate with and work with the other team members consistently to improve overall operations of the Technology Center, and company.

• Perform other duties and responsibilities as requested or required

Help with installations and other tasks as well, this is not just a service spot

 

Skills:

Access control, Cctv, Networking, Install, Alarms, Honeywell, Service, Cabling, lenel, avigilon

 

Top Skills Details:

Access control,Cctv,Networking

 

Additional Skills & Qualifications:

What You’ll Need:

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

• Advanced technical skills and experience related to electronic security systems.

• Advanced programming skills in Genetec, Milestone, Lenel, Avigilon or AMAG is a plus.

• Advanced ability to troubleshoot problems and look for solutions in IP cameras, networking principals, door hardware and credentialing technologies.

• Strong verbal, written and interpersonal communication skills.

• Strong organizational skills and the ability to handle multiple service needs simultaneously.

• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

• To be a self-starter and work well with minimal supervision.

• Ability to travel locally to jobsites on a regular basis.

 

Experience Level:

Intermediate Level

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