Underwriting Assistant

3 weeks ago


Los Angeles, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of an Underwriting Assistant to be a part of our team located in Los Angeles, California. This role offers a long-term contract employment opportunity in the industry. The Underwriting Assistant will be instrumental in delivering excellent client service, streamlining operational processes, and enhancing user satisfaction by managing client applications, keeping precise customer records, and addressing customer inquiries.

Responsibilities:

• Efficiently process and manage customer credit applications.
• Record and maintain accurate customer credit information.
• Monitor customer accounts and take necessary actions.
• Address and resolve customer issues through phone, email, and live chat.
• Collaborate with internal teams like sales, marketing, and operations to meet customer requirements.
• Analyze and investigate customer problems to provide effective solutions.
• Identify and suggest improvements in customer service processes based on customer feedback.
• Work in unison with various departments to resolve complicated issues and enhance customer satisfaction.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Keep accurate records of all customer interactions and transactions.
• Identify and report recurring issues to improve the overall quality of service.
• Suggest enhancements to products or services based on customer feedback.• Proven experience as an Underwriting Assistant or relevant role in the insurance industry
• Proficiency in underwriting procedures and relevant legal regulations
• Demonstrable knowledge and understanding of insurance contracts and related documentation
• Excellent numerical skills and attention to detail for data analysis
• Strong organizational and multitasking abilities
• Ability to work collaboratively within a team and independently when required
• Excellent communication and negotiation skills
• Proficiency in office applications and underwriting software
• Ability to make sound decisions under pressure
• Bachelor’s degree in business, finance, or related field is preferable
• Familiarity with risk assessment and evaluation techniques.

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