Intake Coordinator

2 months ago

Roanoke, United States (121400) Medi Home Care Full time
Job DescriptionJob Description

Medi Home Care, a division of Medical Services of America Inc., currently seeks a full-time Intake Coordinator for our Home Medical Equipment (HME) location in Roanoke, VA.

  • Answers, screens and directs telephone calls in a polite and professional manner.
  • Receives orders from referral sources and maintains log of referrals.
  • Communicates new referrals/reoccurring deliveries to Logistics Manager for scheduling customer set up.
  • Coordinates all customer information and establishes customer records while ensuring all information and records are current and complete.
  • Monitors and records customer, physician and referral source communications. Notifies appropriate personnel of a particular service or response.
  • Ensures all qualifying documentation is received prior to delivery.
  • Completes insurance verifications in a timely and accurate manner.
  • Works suspended revenue on a daily basis and assists with inventory as requested.
  • Processes over-the-counter cash transactions and performs end-of-the-day cash account balancing.
  • Develops and maintains knowledge of home care products and services offered by the company and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.

Job Requirements

  • High School Diploma or General Education Degree (GED) required.
  • Previous medical office or HME industry experience preferred.
  • Valid driver's license and auto-liability insurance required.
  • Excellent telephone and customer service skills

MSA offers competitive pay and excellent benefits:

  • Paid Time Off
  • Health Insurance
  • Company paid employee life insurance
  • 401(k) retirement with a generous company match
  • Opportunities for advancement
  • Many other great benefits

We are an equal opportunity employer

#LI-DNI

Company DescriptionMedical Services of America began with a unique concept, "total home health care," and its expansion has been guided with that concept in mind. MSA is now a comprehensive home healthcare provider that offers home healthcare, hospice care, home medical equipment and supplies, diabetic supplies, respiratory services, mail order supplies, enteral nutrition therapy, senior/assisted living and physician practice management.Company DescriptionMedical Services of America began with a unique concept, "total home health care," and its expansion has been guided with that concept in mind. MSA is now a comprehensive home healthcare provider that offers home healthcare, hospice care, home medical equipment and supplies, diabetic supplies, respiratory services, mail order supplies, enteral nutrition therapy, senior/assisted living and physician practice management.

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