Service Associate
4 weeks ago
Responsibilities:
• Accept and process client data related to their company employees' payroll and health insurances.
• Submit data accurately into the HRIS system in accordance with the Affordable Care Act.
• Provide basic technical product processing support for standard ESR clients.
• Work hand in hand with the Dedicated Service Representative to resolve client issues.
• Leverage information from internal and external resources such as Salesforce and IRS website to solve issues related to ESR services.
• Develop and maintain knowledge of new and existing client account setups, their corresponding systems, and ESR processes.
• Maintain accurate records of all internal and external communications to document client needs and responses.
• Ensure timely and efficient resolution of client issues to maintain ongoing client satisfaction.
• Adhere to departmental service level agreements within ESR Services.
• Utilize excellent organizational skills to manage multiple projects and prioritize tasks efficiently.• Proficiency in Microsoft Excel is necessary for data management and analysis tasks.
• Prior experience in Payroll management and Insurance services is required.
• Understanding of Benefit Functions is essential for employee welfare and benefits administration.
• Ability to manage and optimize Websites for business operations.
• Prioritization skills are needed for effective task management.
• Knowledge of Mitigation strategies for risk management is required.
• Familiarity with Treasury operations is beneficial.
• Experience with HRIS System for efficient HR management is essential.
• Problem Resolution skills are necessary for addressing and resolving issues efficiently.
• Understanding of Service Level Agreements to manage vendor relationships effectively.
• Knowledge of IRS regulations and compliances for financial transactions.
• Ability to handle External Communication effectively with clients and stakeholders.
• Proficiency in Setups for implementing systems and processes.
• Experience working with External Partners for business collaborations.
• Ability to Interprets complex data and make informed decisions.
• Familiarity with External Resources like vendors and third-party services.
• Experience with Paychex payroll service is beneficial.
• Understanding of Affordable Care Act and its implications on company policies.
• Experience with Salesforce Platform for customer relationship management.
• Strong Organizational skills for efficient workflow management.
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