Bilingual Customer Service Rep

1 week ago

Albuquerque, United States TEKsystems Full time
Job DescriptionJob Description

Absolutely 🌟 Are you ready to join an exciting bilingual (Spanish/English) remote opportunity with TEKsystems for our National Healthcare Client? We're looking for passionate individuals to become Patient Financial Advocates (PFA) and make a real difference in patients' lives.

Job Description:

As a Patient Financial Advocate (PFA), you'll be part of the Medical Financial Solutions (MFS) department, using a holistic approach to secure payment of patient balances on behalf of hospital clients. Your primary role will be to take inbound phone calls in a fast-paced call center, engaging in scripted conversations with patients to collect their portion of the account. This role empowers you to use your analytical skills to determine patient eligibility for additional resources to settle financial obligations.

Your day-to-day role will include:

  • Making and receiving calls: Initiate arrangements for patients to pay their portion of the account.
  • Responding to billing inquiries: Address patient questions about their accounts.
  • Negotiating payments and payment plans: Work with patients to find payment solutions.
  • Processing credit card payments: Ensure payments are made efficiently.
  • Escalating complex billing issues: Refer high-complexity billing problems to a supervisor.
  • Meeting daily production requirements: Exceed expectations and achieve your goals.
  • Adhering to regulations: Follow all applicable disclosure and collection rules and regulations.

Skills & Qualifications:

  • Call center experience: At least 1 year of recent experience.
  • Medical/insurance/billing experience: Ideally with remote work experience.

This is a long-term opportunity to be part of a team that values hard work, exemplary performance, and continuous learning. Apply today and take the next step in your career with TEKsystems 🚀

We look forward to your application 😊

Pay and Benefits

The pay range for this position is $17.69 - $17.69

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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