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Pharmacy Technician
2 months ago
This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls. Responsibilities include managing prescriptions from intake to fulfillment, resolving issues manually, clarifying prescriptions, and handling transfers from other retail stores. Expect to manage 50-100 calls per shift. You will work across three components/queues: Welcome Calls, Inbound phone calls, and Offline tasks (intake, data entry, insurance coverage). Initially, you will handle welcome calls and progress to inbound calls and offline work. Comfort with making calls is essential. Note that an escalation team handles escalation calls.
Hard Skills- Registered Pharmacy Technician in state of FL
- PTCB or NHA is preferred
- Customer Service
- Computer skills
- Adaptability
- Effective Communication
- Collaboration
Professional quiet Call-Center environment with an open floor plan, small/shared cubicles, and a large lunchroom. Shifts are Monday-Friday, 8am-5pm or 9am-6pm. Training lasts 2-3 weeks, during which attendance is mandatory. One-hour lunch breaks are provided. No weekend shifts. Overtime is not expected.
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Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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