Legal Administrator
3 weeks ago
Responsibilities:
• Respond to inquiries from potential clients via phone and email, gathering information for case screening.
• Prioritize customer service, showing enthusiasm and compassion when interacting with potential clients.
• Follow up with potential clients that are difficult to reach.
• Enter data into spreadsheets or other software programs as part of client intake.
• Process and maintain documentation in databases.
• Use Case Management Software, Adobe Acrobat, and other tools for effective client communication and data management.
• Display strong written and verbal skills to effectively interact with clients.
• Show attention to detail in gathering accurate information from clients.
• Work both independently and as part of a team to manage time and tasks effectively.
• Demonstrate understanding and empathy towards potential clients, making them feel comfortable in providing sensitive and confidential personal information.• Possess a minimum of two years of experience as a Legal Administrator or in a similar role.
• Proficient in using Aderant, Adobe Acrobat, Case Management Software, and CompuLaw.
• Familiarity with Conveyancer, Benefit Functions, Billing Functions, and Calendar Management is essential.
• Ability to manage Claim Administration, Collection Processes, and Client communications.
• Skilled in conducting Phone Screens, Client Intake, and Data Entry tasks.
• Strong written communication skills are required.
• Must demonstrate compassion in all interactions.
• Previous experience with client communications and intake is desirable.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to make sound decisions.
• Must be able to maintain confidentiality and handle sensitive information with discretion.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
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