Concierge

22 hours ago


Fort Mill, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Concierge to join our team in Toms River, New Jersey. In this role, you will serve as a crucial point of contact for all visitors and clients, providing exceptional customer service, handling inquiries, and coordinating a range of services. This position is part of the Workplace Experience function, aimed at creating a welcoming and efficient environment for all who enter our premises.

Responsibilities:
• Serve as the first point of contact for all facility visitors, offering a friendly and welcoming demeanor
• Handle various service requests, maintaining a record of their status and providing timely updates
• Coordinate and confirm a variety of activities, ranging from dining reservations to business appointments, on behalf of requestors
• Offer excellent customer service to all individuals in the facility, fostering a positive reputation for our location among guests and tenants
• Develop and manage a database of local business recommendations, including preferred sources of transportation, dining, entertainment, etc.
• Implement property-specific security and emergency procedures, notifying relevant parties to ensure the safety of all individuals in the building
• Respond to inquiries and complaints from clients, co-workers, and supervisors in a detail oriented and customer service-focused manner
• Identify and resolve complex issues, developing new techniques as needed to meet team objectives
• Positively impact customer objectives through personal and team outcomes
• Lead by example, modeling behaviors that align with our values and guiding the team through the application of basic practices and procedures.• Proficiency in Customer Service is essential
• Mastery of Microsoft Excel needed for data management
• Familiarity with standard Procedures is desired
• Ability to use Microsoft Word effectively
• Experience with Database management systems
• Skilled in Scheduling and time management
• Proficiency in Microsoft Outlook for communication
• Knowledge of 'About Time' software is a plus
• Understanding of Security protocols and procedures
• Ability to Perform Ad Hoc Financial tasks
• Familiarity with Property management
• Knowledge of standard Practices within the industry
• Proficiency in Microsoft Office Suites
• Ability to handle Complaints professionally
• Experience with Reservation systems is desired
• Knowledge of Tenant rights and responsibilities
• Experience with Transportation Services coordination
• Proficiency in providing Concierge Services
• Familiarity with Mindset Software is a plus
• Experience in Service Request Management
• Ability to Assist Guests effectively
• Experience in conducting Phone Interviews
• Ability to Provide Recommendations based on customer needs
• Handling of Sensitive Information with discretion
• Ability to Resolve Complex issues efficiently and effectively
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