Mailroom Specialist

Job DescriptionJob DescriptionManage all incoming and outgoing mail and packages at the headquarters.

100% in office in Menlo Park, CA

$25/hour

1 year contract

The ideal candidate will oversee mailroom operations, ensuring timely and accurate processing of inbound and outbound mail, including boxes, labels, and international packages. The Mailroom Specialist will also help solve current operational challenges by unifying documentation, providing consistent coverage and operating hours, and streamlining processes to meet increased demand and ensure compliance.

Key Responsibilities:

Mail Management:
- Process all incoming mail and packages, ensuring proper sorting and timely distribution.
- Handle outbound packages, including labeling and preparing domestic and international shipments.
- Manage brokerage mail with supervision and support from a licensed owner to ensure compliance with client letters, checks, and complaints.

Customer-Facing Support:
- Serve as a point of contact for employees with mail-related inquiries, providing high-quality customer service.
- Use Slack and other mailroom tools (Envoy) to notify employees of incoming mail and packages.
- Assist with resolving any sorting issues or questions about mailroom services.
- Documentation & Process Improvement:
- Develop and maintain a single, comprehensive document outlining all mailroom processes, roles, and responsibilities
- Work collaboratively with the Workplace team to address ownership gaps and clarify responsibilities.
- International Mail & Compliance:
- Ownership of handling international mail, ensuring compliance with all shipping regulations and preventing mishandling or returns.
- Coordinate with relevant teams to ensure accurate documentation and proper procedures are followed for international shipments.

Miscellaneous Office Assignments:
- Partner with the Global Mobility and Talent Acquisition teams to handle immigration-related office job postings.
- Coordinate print requests, such as posters, working with external vendors like FedEx or other print services.

Increased Service Demand:
- Provide consistent, full-time mailroom coverage to meet rising demand, including assisting with large deliveries and packages.
- Collaborate with Workplace and Security teams to streamline access and support for employees needing assistance outside regular mailroom hours.

Inventory Control:
- Implement and enforce a policy for handling unclaimed packages to prevent clutter and inefficiency.
- Ensure regular inventory checks of unclaimed items and liaise with employees to arrange pickup or return as necessary.
- Create policy for organization and layout of the mailroom and socialize with Brokerage to ensure both teams comply with our standards.

Qualifications:
- Proven experience in mailroom operations or a similar role.
- Strong organizational and multitasking skills.
- Ability to maintain detailed and accurate documentation.
- Familiarity with shipping regulations, including international shipping protocols.
- Excellent communication and problem-solving skills.
- Ability to lift and move packages as needed.

Preferred Qualifications:
- Experience working in a corporate environment, particularly with the Workplace team.
- Knowledge of package tracking systems and mailroom management software.

Apply today

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1070

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
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Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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