Software Support Analyst

2 months ago

Chesapeake, United States TEKsystems Full time
Job DescriptionJob Description

Duration

6  Month(s) contract to hire

 

Req Description

 

Description

Software Support Analyst

Top Skills Details

1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.
2. Effectively communicate with users
3. A computer science Bachelors degree AND programming background- Java, HTML, Oracle, SQL-web development tools

Knowledge of Oracle, JAVA, and C++ highly preferred


The Application Support Analyst is responsible for providing expert technical product support to clients, as well as troubleshooting complex software application issues quickly and effectively. Duties involve responding to clients promptly and professionally, accurately documenting issues and resolutions, and collaborating with clients and internal employees to solve complex technical problems.

The individual will be required to contribute to other aspects of the Customer Support Team.

Position responsibilities include, but are not limited to:
• Assist Technical Support Analysts to provide support for end users
• Diagnose and resolve user problems and educate users on resolutions promptly and professionally
• Ensure end user needs are met with consistently high quality of service provided
• Engage appropriate resources to resolve technical issues and update clients on progress toward resolution
• Fully document each client issue/resolution
• Work on special projects to improve operating efficiency of technical/applications support
• Participate in the on-call support rotation
• Assist in the QA process of new releases of the software
• Other duties as assigned

Qualifications:
• Bachelor’s degree and/or equivalent experience and education in a computer science
Or
• Associates degree in related field with 4+ year’s experience
• Ability to quickly learn new software and technologies
• Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
• Ability to take ownership of and follow through on client issues until resolution is achieved
• Ability to effectively communicate and coordinate with peers and Management when required
• Experience and creativity in troubleshooting software application problems
• Ability to speak effectively in interpersonal situations
• Excellent verbal and written communication skills
• Strong organizational skills, attention to detail and technical judgment

Knowledge of Oracle, JAVA, and C++ highly preferred

 

Enterprise Req Skills

troubleshoot, application support, hardware

 

Job Title

Software Support Analyst

 

Top Skills Details

1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.
2. Effectively communicate with users
3. A computer science Bachelors degree AND programming background

 

Worksite Address

Chesapeake,Virginia,United States,23320

 

Additional Information

\*\*\* Candidates must be able to work nights and weekends for example: 4 days on 2 days off

 

Drug Test Required

false

 

Experience Level

Entry Level

 

External Communities Job Description

Our client is looking for a Software Support Associate to join there team here in Chesapeake, VA. Ideal candidates will have a degree in Computer Science with passion to grow outside of development. Ideal candidates will have experience within SQL databases, Customer Services.

 

EVP

 laid back environment that encourage open communication and constant learning. There is growth opportunity in this position. He is looking for someone who will stay with the company and grow their career. They have a career path to grow into a software engineer within their company.

 testimony - \"it is a very family oriented environment. You interact with everyone \"up the chain\" directly and your voice is heard. You have the opportunity to grow in the company and your leadership is very smart. The people are great\"

 

Work Environment

4 PMs, 4 systems engineers, 4 help desk team members, direct supervisor
open environment
open communication and team work

 

Additional Skills & Qualifications

self-starter/ self-motivated
independent
technical background/ knowledge
energetic
extrovert - will be interacting with a team
organized

 

Business Qualification

 

Impact to the Internal/External Customer

Internal - will not have the bandwidth to answer all of tickets from the clients in a timely manner
external - clients will not be getting the service promised to them  and could potentially take their business elsewhere

Business Challenge

If this position is not filled they will not have the bandwidth to answer all of tickets from the clients in a timely manner. Clients will not be getting the service promised to them and could potentially take their business elsewhere

 

 

  • Software Support Analyst

    4 weeks ago

    Chesapeake, Virginia, United States INIT MENA Full time

    Job Title: Associate Software Support AnalystINIT Innovations in Transportation, Inc. is a leading provider of Intelligent Transportation Systems for public transportation.We are seeking a highly motivated Associate Software Support Analyst to join our Customer Support Team.Key Responsibilities:Serve as primary client contact regarding incoming support...

  • Software Support Analyst

    4 weeks ago

    Chesapeake, Virginia, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Software Support Analyst to join our team. The ideal candidate will have a strong background in computer science and programming, with experience in troubleshooting and resolving customer tickets.Key Responsibilities:Provide expert technical product support to clientsTroubleshoot complex software application...

  • Systems Analyst I

    5 months ago

    Chesapeake, United States City of Chesapeake Full time

    Job Description The City of Chesapeake is seeking an experienced systems analyst to provide outstanding technical support to library staff and assist with the library’s commitment to excellence. The successful candidate for Systems Analyst I will have technical experience supporting an assortment of Library software and peripherals to include Payment...

  • Senior Systems Analyst

    1 month ago

    Chesapeake, Virginia, United States City of Chesapeake Full time

    Job Title: Systems Analyst IAbout the Role:The City of Chesapeake is seeking a highly skilled Systems Analyst to provide exceptional technical support to library staff and contribute to the library's commitment to excellence.Key Responsibilities:Provide technical support for a variety of library software and peripherals, including Payment Systems, Materials...

  • Financial Analyst

    4 weeks ago

    Chesapeake, Virginia, United States BECO Asset Management Full time

    Job OverviewBECO Asset Management is seeking a highly skilled and experienced Financial Analyst to join our team. As a key member of our accounting department, you will be responsible for preparing and managing various monthly reports and processes, monthly construction draws, and assisting with budgeting and forecasting.Key ResponsibilitiesSupport the...

  • Software Technical Support Specialist

    3 weeks ago

    Chesapeake, Virginia, United States IPConfigure Inc Full time

    Job Title: Software Technical Support SpecialistDepartment: SupportPosition: Exempt, Full-TimeIPConfigure, Inc. is seeking a skilled Software Technical Support Specialist to work closely with a dynamic team, collaborating with integrators and customers to resolve complex enterprise video management issues. The ideal candidate will work in person in the...

  • Mac Support:

    5 months ago

    Chesapeake, United States Tekfortune Inc Full time

    Job title: L2 Desktop Support Analyst Location: Charlotte, NC(Onsite) Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Classify Service Calls according to the specified options Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles ...

  • Senior Full Stack Software Engineer

    3 weeks ago

    Chesapeake, Virginia, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Senior Full Stack Software Engineer to join our team at Apex Systems. As a key member of our team, you will be responsible for designing, developing, and deploying cutting-edge AI and machine learning solutions for our clients.Key Responsibilities:- Participate in end-to-end iterative design, development, and...

  • Senior Security Analyst

    3 weeks ago

    Chesapeake, Virginia, United States M I Technical Solutions, Inc. Full time

    Job Summary:The Senior Security Analyst will be responsible for supporting MI Technical Solutions SCORE program development by establishing adequate and reliable security policies and procedures for Commander Navy Regional Maintenance Command (CNRMC) and the oversight of Regional Maintenance Centers (RMC) Enterprise security programs, including Personnel...

  • Board Certified Behavior Analyst

    3 weeks ago

    Chesapeake, United States Dom ABA Services Full time

    Overview:We are seeking a dedicated Board Certified Behavior Analyst and Board Certified AssistantBehavior Analyst to join our team. As a Board Certified Behavior Analyst and Board Certified AssistantBehavior Analyst, you will play a crucial role in providing behavioral therapy and support to individuals with autism and other developmental...

  • Merchandise Analyst

    3 months ago

    Chesapeake, United States Dollar Tree Stores Full time

    Join the company changing the retail industry one dollar at a time! Dollar Tree is the nation’s largest retailer by store count, and we are searching for an energetic, creative and visionary Assortment Planner who will help us continue to provide the best variety of products for only a $1 or less. We are looking for someone who is passionate about our...

  • Merchandise Analyst

    3 months ago

    chesapeake, United States Dollar Tree Stores Full time

    Join the company changing the retail industry one dollar at a time! Dollar Tree is the nation’s largest retailer by store count, and we are searching for an energetic, creative and visionary Assortment Planner who will help us continue to provide the best variety of products for only a $1 or less. We are looking for someone who is passionate about our...

  • Program Analyst Senior

    3 weeks ago

    Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    Program Analyst Senior Job DescriptionAt General Dynamics Information Technology, we are seeking a highly skilled Program Analyst Senior to join our team. As a Program Analyst Senior, you will play a critical role in ensuring the success of our contract programs.Key Responsibilities:Perform complex administrative and analytical tasks in support of a contract...

  • Budget Analyst

    6 months ago

    Chesapeake, United States City of Chesapeake Full time

    Job Description If you are detail-oriented, have a passion for data analysis and you are known for your outstanding analytical and customer services skills, do not wait and apply NOW for this great opportunity! Do you want to work for the best run City in Virginia? If you are detail-oriented, have a passion for data analysis or public policy and are known...

  • Desktop Support or IT Support

    3 weeks ago

    Chesapeake, United States Collabera Full time

    Description Home Search Jobs Job Description Desktop Support or IT Support Contract to Hire: Huntington, West Virginia, US Salary: $25.00 Per Hour Job Code: 354792 End Date: 2024-11-07 Days Left: 10 days, 3 hours left Apply Title: Support Engineer II (Desktop Support or IT Support) Location: Huntington, WV 25701 Pay rate: $20/hr to $25.29/hr Duration: 6...

  • Workforce Management Reporting Analyst

    3 weeks ago

    Chesapeake, Virginia, United States Dollar Tree Full time

    Job SummaryThe Analyst of Workforce Management and Planning is responsible for assisting in the development of the sales plan, labor allocation, and workforce plan for stores and field leadership. This role requires experience in workforce management, data analysis, and project management.Key ResponsibilitiesAnalyze data and provide insights to optimize...

  • Software Engineer III

    4 weeks ago

    Chesapeake, Virginia, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job Title: Software Engineer IIIJob Summary: We are seeking a highly skilled Software Engineer III to support a contract with Naval Information Warfare Center (NIWC), Atlantic, in Norfolk, VA.Key Responsibilities:* Provide Independent Validation & Verification, Operations, Sustainment, and Installation support* Develop and maintain automated software tests*...

  • Software Engineer

    3 weeks ago

    Chesapeake, Virginia, United States M I Technical Solutions, Inc. Full time

    About the Role:We are seeking a skilled Software Developer to join our team at MI Technical Solutions, Inc. As a Software Developer, you will be responsible for building full-stack web applications and stand-alone applications to benefit our government customers.Key Responsibilities:Design and develop full-stack web applications and stand-alone...

  • Analyst Manager II

    2 weeks ago

    Chesapeake, United States Sellers & Associates, LLC Full time

    Job Title / Labor Category TitleAnalyst Manager IILocationSELLERS & ASSOCIATES - US (Primary)Security Clearance RequirementsSecretJob DescriptionWho we Are Sellers & Associates, LLC (S&A)is a Veteran Owned Small Business (VOSB) that provides effective and affordable Programmatic and Engineering Support Services and Solutions to our Government and Commercial...

  • Senior Full Stack Software Engineer

    3 weeks ago

    Chesapeake, Virginia, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Full Stack Software Engineer with a focus on AI/ML to join our team at Apex Systems. As a key member of our team, you will be responsible for designing, developing, and deploying AI/ML capabilities within the Navy Reserve portfolio of business systems.Key Responsibilities:Participate in end-to-end iterative design,...