Accounts Receivable Clerk
2 months ago
Responsibilities:
• Ensure timely and accurate posting of customer payments.
• Reconcile and resolve account discrepancies through detailed research.
• Keep meticulous notes related to accounts within the Sapphire system.
• Collaborate with the National Call Center and other team members to collect outstanding balances.
• Handle a high volume of customer and driver calls effectively and accurately.
• Maintain good working relationships with all stakeholders.
• Escalate situations to the Accounts Receivable Manager as needed.
• Utilize Microsoft Office tools - Word, Excel, Outlook - in day-to-day operations.
• Scan payments into the bank system.
• Communicate delivery term changes to customers and sales representatives when necessary.
• Uphold high customer service standards and ensure accuracy in customer accounts.• Proficient in Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Experience in Accounts Receivable (AR)
• Strong skills in customer service and communication
• Previous experience in a sales role
• Ability to process payments accurately and efficiently
• Experience in supervising team members or projects
• Comfortable with scanning and managing financial notes
• Familiarity with video conferencing tools
• Ability to conduct thorough research and analysis
• Experience managing customer accounts
• Previous experience in a call center environment
• Comfortable working onsite when required
• Familiar with using templates for work processes
• Ability to resolve account discrepancies efficiently
• Experience working with retailers
• Proactive in collecting outstanding payments
• Excellent problem-solving skills to resolve discrepancies.
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