Call Center Operations Specialist

3 weeks ago


Cincinnati, Ohio, United States Advance Dentistry Full time
About the Position

We are seeking an experienced Dental Call Center Agent to join our team at Advance Dentistry.

This full-time, onsite position involves answering inbound calls and placing outbound calls to provide a fully present, empathetic, and productive experience for our patients.

Key responsibilities include:

  • Guiding phone calls to the appropriate department or team member;
  • Placing outbound calls to confirm patient appointments and communicate with affiliated healthcare organizations;
  • Facilitating and executing miscellaneous patient-communication tasks, including sending emails and texts as needed.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work collaboratively in a dynamic environment.

Our competitive salary for this role is approximately $42,000-$52,000 per year, depending on experience.



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