Host Team Member
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Host to join our team at IHOP. As a Host, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they walk in the door.
Key Responsibilities:
- Greet and Seat Guests: Promptly and courteously greet guests, answer questions, and seat them in a timely manner.
- Manage Guest Flow: Monitor the dining area and adjust seating arrangements to ensure a smooth and efficient guest experience.
- Handle Guest Complaints: Respond to guest complaints in a professional and courteous manner, ensuring that issues are resolved promptly and to the guest's satisfaction.
- Maintain a Clean and Organized Environment: Ensure that the dining area, restrooms, and other public areas are clean and well-maintained.
- Work Collaboratively with Team Members: Communicate effectively with servers, bartenders, and other team members to ensure seamless service and a positive guest experience.
Requirements:
- Excellent Communication Skills: Ability to communicate effectively with guests and team members in a fast-paced environment.
- Basic Math Skills: Ability to handle cash transactions accurately and make change as needed.
- Physical Demands: Ability to stand for extended periods, lift up to 25 pounds, and move quickly and efficiently in a fast-paced environment.
Why Work at IHOP?
At IHOP, we are committed to providing our guests with a warm and welcoming experience. As a Host, you will play a critical role in ensuring that our guests feel valued and appreciated. If you are a people person who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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