Technical Support Specialist

6 days ago


Knoxville, Tennessee, United States Cellular Sales Full time

**Job Overview**

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Cellular Sales. This role will be responsible for providing primary support of software and hardware Access Control solutions to company store locations.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  1. Provide timely and effective support to customers via multiple service channels.
  2. Resolves issues and escalates support issues to appropriate personnel as needed.
  3. Works closely with 3rd Party Vendors on troubleshooting complicated support issues.
  4. Supports user problem resolutions with Product Support Staff Analyst to track and report recurring concerns with elevated customer service.

Requirements:

  • High School diploma or equivalent required.
  • Minimum 1-year verifiable technical remote support experience.

Preferred Qualifications:

  • AS degree in technical field.
  • Industry N+ / A+ / S+ certifications.
  • Experience with automated door systems.
  • Experience with Microsoft operating systems.
  • Experience with Active Directory.

This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences.



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