Restaurant Service Manager
3 weeks ago
Company Overview: KEO KU JANG LP, the parent company of Madmen Kitchen, aims to revolutionize the food industry with innovative concepts and exceptional customer experiences. Our vision is to become the go-to destination for food enthusiasts, fostering a community that appreciates quality, diversity, and culinary artistry.
Job Description: As the Front of House Manager at Madmen Kitchen, you will be responsible for overseeing the daily operations of our kitchen, ensuring seamless interactions between front-of-house and back-of-house teams. This role requires strong leadership skills, experience in managing front-of-house operations, and a passion for the food industry.
Key Responsibilities:
- Staff Management: Leading and managing front-of-house staff, including cashiers, bussers, and delivery drivers
- Customer Satisfaction: Ensuring prompt resolution of customer inquiries, comments, and complaints
- Order Management: Overseeing orders in-person, online, by phone, and wait times
- Training and Development: Training new employees on service standards and company policies
- Kitchen Coordination: Collaborating with the kitchen staff to ensure timely food delivery
- Environmental Maintenance: Maintaining a clean and organized front of house environment, including inventory management
Requirements:
- Experience: Previous experience in a hospitality management role
- LINGA POS: Proficiency in using the LINGA POS system or similar point-of-sale software
- Leadership Skills: Strong leadership, communication, and interpersonal skills
- Industry Knowledge: Basic knowledge of the food industry
Additional Information:
- Compensation: Salary estimate: $55,000 - $65,000 per year, depending on experience
- Benefits: Comprehensive benefits package, including paid time off, health insurance, and retirement plan matching
- Working Hours: Flexible working hours, including evenings and weekends
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