Service Manager

2 weeks ago


Hampton, Virginia, United States Crystal Tractor of Starke Full time
Job Title: Service Manager

We are seeking a highly motivated and organized Service Manager to join our team at Crystal Tractor of Starke. As a Service Manager, you will be responsible for scheduling service work, selling additional needed service to customers, and ensuring customer satisfaction.

Responsibilities:
  • Schedule service appointments and obtain customer and equipment data prior to arrival when possible.
  • Provide a complete and accurate written cost estimate for labor and parts, and establish a "promised time" for completion.
  • Check on the progress of repair throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Maintain a high level of customer satisfaction by ensuring that all repairs are completed to the highest standards.
  • Advise customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers' specifications.
  • Understand and follow federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
  • Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications:
  • High school diploma or GED
  • Previous experience in a service management role preferred
  • Ability to read and comprehend instructions and information
  • General knowledge of vehicle mechanical operations
  • Excellent customer service skills and basic computer competencies
  • Positive, friendly attitude, along with an eagerness to improve
  • Professional personal appearance
  • Excellent oral and written communication skills
  • Must be authorized to work in the US
  • Valid driver's license and clean driving record
  • Willing to submit to pre-employment drug screen and background check


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