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Customer Service Operations Specialist

2 months ago


Millersburg, Pennsylvania, United States Weis Markets Full time

Position Overview:
The Customer Experience Coordinator plays a crucial role in ensuring optimal service delivery within the retail environment. This position encompasses a variety of responsibilities aimed at enhancing customer satisfaction and operational efficiency.

Key Responsibilities:
1. **Manage Customer Flow:** Oversee the movement of customers through the front end of the store to ensure a seamless shopping experience.
2. **Optimize Checkout Operations:** Ensure that an adequate number of checkout stations are available and staffed to meet customer needs effectively.
3. **Enhance Customer Engagement:** Actively engage with customers to address inquiries and resolve issues, fostering a positive shopping atmosphere.

Additional Duties:
Perform other related tasks as assigned to support the overall objectives of the organization.