Enterprise Systems Administrator
1 month ago
At Verinext, we're seeking a highly skilled System Administrator to join our team in Manhattan, NY. As a pivotal contributor to our enterprise systems administration, you'll play a key role in ensuring the smooth operation of our digital infrastructure.
Key Responsibilities:
- Log and resolve incidents and requests in our ITSM platform.
- Provide exceptional support to our customers through various channels, including on-site, telephone, remote, and email.
- Routinely escalate complex support requests to senior engineers or external resources as needed.
- Configure and troubleshoot Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers, Office 365, Azure VMs, Mac workstations, and network connectivity issues.
- Offer technical support for Microsoft Office Applications and Office 365.
- Create and remove user accounts in Active Directory and other systems according to predefined templates or procedures.
- Maintain accurate computer inventory and facilitate equipment ordering when necessary.
- Image laptops for new and existing users.
- Collaborate with equipment vendors to facilitate repairs.
- Perform Disaster Recovery testing on our infrastructure.
Requirements:
- At least 2 years of experience in a related field.
- Hands-on experience with Windows Desktop Platforms, Windows Server, Exchange Server, Small Business Server, Active Directory, Firewalls, DNS, DHCP, Azure VMs, Hyper-V, Office 365, Mac, and Microsoft Office Applications.
- A Bachelor's degree in Information Systems, Engineering, Business, or a related field, or 2 years of related experience and/or training, or an equivalent combination of education and experience.
- Strong customer service skills.
- Ability to work independently and as part of a team.
- Strong verbal and written communication skills.
- Availability to work flexible hours, including occasional travel to other locations in Queens, Brooklyn, and Manhattan.
- Familiarity with Mobile Device Management (MDM) solutions is a plus, including experience in device enrollment, policy configuration, and security management.
Preferred Certifications:
- CompTIA: A+, Network +
- ITIL
- Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2019, MCSA-SQL Server 2019, MCSE-Service Infrastructure
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
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