Program Director Lead

20 hours ago

Brooklyn, New York, United States Lantern Community Services Full time
Job Title:

Program Director Lead

Description:

We are seeking a skilled Program Director Lead to join our team at Lantern Community Services. The ideal candidate will have a strong background in social services, supportive housing, and leadership.

Responsibilities:
  • Provide clinical supervision and coaching to the Assistant Program Director, Program Associate, and/or case management staff.
  • Promote strategies that support learning and professional development.
  • Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery.
  • Conduct internal chart reviews in collaboration with the Assistant Program Director.
  • Review dashboards and monthly reports with staff to track outcomes.
  • Develop site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery.
  • Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team.
  • Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services.
  • Develop supervision plans and accountability systems that manage reporting requirements and service standards.
  • Ensure staff use a harm reduction approach to support residents around issues of substance use.
  • Identify training and skill-building needs of the clinical team that will ultimately help promote high quality of life standards.
  • Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed.
  • Collaborate with property management and Housing & Stability partners to help clients maintain their housing and understand the terms of their lease.
  • Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients' wellness and quality of life.
  • Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review processes.
  • Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community.
  • Hire and train new staff, as well as manage the progressive disciplinary process in collaboration with Human Resources.
  • Facilitate staff meetings, clinical meetings, building management meetings, and community meetings with clients.
  • Evaluate clients for suicidal/homicidal risk, support staff in developing safety plans for residents, respond to and de-escalate crises as needed.
  • Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders.
  • Provide overall day-to-day program management in collaboration with the Assistant Program Director (if applicable).
  • Complete required reports as assigned.

This role is an excellent opportunity for someone who is passionate about supporting individuals experiencing homelessness and creating vibrant, healthy, and just communities.

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