Customer Experience Specialist
3 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our store.
Key Responsibilities
- Customer Service
- Provide a premium customer experience by inspiring creativity and making JOANN a happy place for our customers.
- Use advanced product knowledge to drive sales and meet customer needs.
- Engage with customers on the sales floor, at the cutting counter, and at the cash register.
- Product Knowledge and Merchandising
- Stay up-to-date on product knowledge and trends to provide expert advice to customers.
- Contribute to innovative merchandising ideas to drive sales and customer engagement.
- Team Collaboration
- Work collaboratively with other team members to achieve sales goals and provide exceptional customer service.
- Assist with training new team members and contribute to a positive and inclusive team environment.
Requirements
- Education and Experience
- No minimum education requirement, but a high school diploma or equivalent is preferred.
- No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
- Physical Requirements
- Ability to stand for long periods, walk around the store, and lift up to 49 pounds.
- Ability to read and write, and communicate effectively with customers and team members.
What We Offer
- Competitive hourly rate: $16.00-$23.00
- Medical, dental, and vision benefit plans
- Company-paid basic, optional, and dependent life insurance
- Long-term disability and company-paid short-term disability
- Paid time off and sick time
- Tuition reimbursement
- Team member discount
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