Customer Experience Specialist

3 days ago


Sonora, United States Joann Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to the overall success of our store.

Key Responsibilities

  • Customer Service
    • Provide a premium customer experience by inspiring creativity and making JOANN a happy place for our customers.
    • Use advanced product knowledge to drive sales and meet customer needs.
    • Engage with customers on the sales floor, at the cutting counter, and at the cash register.
  • Product Knowledge and Merchandising
    • Stay up-to-date on product knowledge and trends to provide expert advice to customers.
    • Contribute to innovative merchandising ideas to drive sales and customer engagement.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals and provide exceptional customer service.
    • Assist with training new team members and contribute to a positive and inclusive team environment.

Requirements

  • Education and Experience
    • No minimum education requirement, but a high school diploma or equivalent is preferred.
    • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Physical Requirements
    • Ability to stand for long periods, walk around the store, and lift up to 49 pounds.
    • Ability to read and write, and communicate effectively with customers and team members.

What We Offer

  • Competitive hourly rate: $16.00-$23.00
  • Medical, dental, and vision benefit plans
  • Company-paid basic, optional, and dependent life insurance
  • Long-term disability and company-paid short-term disability
  • Paid time off and sick time
  • Tuition reimbursement
  • Team member discount


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