Technical Support Specialist

3 days ago


Clyde, Ohio, United States Pomeroy Technologies Full time
Job Summary

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Pomeroy Technologies. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and ensuring seamless communication with our clients and internal teams.

Key Responsibilities
  • Troubleshoot and resolve technical issues with Windows and Macintosh desktops and laptops, including hardware and software problems.
  • Provide technical support for Mac operating systems, Apple tools, and applications.
  • Assist with the installation, configuration, and maintenance of computer systems, software, and hardware.
  • Document technical issues and resolutions in our help desk system.
  • Collaborate with internal teams to resolve technical issues and improve our IT services.
  • Stay up-to-date with the latest technology trends and advancements to provide expert technical support.
Requirements
  • Strong technical skills and knowledge of Windows and Macintosh operating systems.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Detail-oriented and organized with a strong focus on quality and accuracy.
  • Knowledge of CA USD and experience with similar ticket-tracking systems is a plus.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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