Customer Service Manager

3 weeks ago


Scarsdale, New York, United States Burlington Stores Full time

Job Overview:

We are seeking a skilled and experienced Customer Service Lead to join our team at Burlington Stores in Yonkers. As a key member of our store staff, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for all customers.

Key Responsibilities:

  • Model company core values and deliver a consistently great experience to all customers with a high level of professionalism.
  • Maintain a customer-first focus and drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Coordinate meal and break periods and monitor schedule adherence.
  • Ensure a neat and orderly front-end area, troubleshooting issues with registers and transactions.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time.

Salary and Benefits:

This part-time position offers a competitive hourly wage of $17 per hour and eligibility for benefits, including medical coverage, a 401(k) plan, paid time off, and paid holidays.



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