Customer Value Optimization Specialist

4 days ago


Milwaukee, Wisconsin, United States ECP Full time
Senior Living Software Expertise
We are seeking an experienced professional to join our team as a Customer Value Optimization Specialist. In this role, you will work closely with senior living leaders to understand their needs and develop strategic solutions that deliver measurable value. With a strong passion for revenue and growth, you will thrive in a fast-paced, high-performance culture.

About the Role
This role offers a unique opportunity to build long-term partnerships with senior living leaders, leveraging your exceptional communication skills to foster trust and deliver measurable value. You will work closely with internal teams to ensure world-class experiences for our customers throughout their lifecycle.

Main Responsibilities
- Develop and execute strategies to drive customer growth, retention, and satisfaction
- Collaborate with internal teams to deliver world-class experiences for our customers throughout their lifecycle
- Proactively communicate and own the commercial relationship with enterprise and upper mid-market customers, including renewals, pricing, and licensing changes
- Monitor account health across a book of accounts and lead project management opportunities that contribute to client adoption, utilization, and growth

Requirements
- Bachelor's degree required
- Strong empathy for customers and passion for revenue and growth
- Experience working in fast-paced growth environments
- Proven success in client growth, retention, and satisfaction
- Excellent storytelling skills using data and best practices, with attention to detail and resourcefulness

What We Offer
- Estimated salary: $140,000 - $190,000 per year, depending on experience
- Opportunity to work with a leading SaaS solution in the senior living industry
- Collaborative and dynamic work environment with a focus on growth and innovation

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